Clinical Social Work Supervisor - Wellbe Senior Medical

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

The Clinical Social Work Supervisor will be responsible for the overall clinical and operating functions of the Social Workers assigned to each market assignment. Responsibilities include providing a consistent, clear onboarding process for all social workers with their specific regional market community teams. The Clinical SW Supervisor will work to ensure market social workers are educated, motivated, and aligned with the WellBe model of care. The Clnical Supervisor will ensure all social workers in market territories are properly engaged and maintain appropriate communication with those necessary.

Our social workers are part of a team that provides compassionate care to the frailest elderly who have chronic and acute illnesses or injuries living in their homes. Our LCSW delivers primary, urgent and acute care and counseling to a wide variety of patients with social and behavioral problems. The LCSW will be accountable for caring for patients, connecting patients and their families to support services, maintaining accurate and current patient records and scheduling and administering initial, urgent, and follow-up appointments to patients as required. The successful candidate will work as a team with our physicians, advanced practice clinicians, and care team coordinator will assist in delivering quality care to every patient. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

The Clinical Social Work Supervisor is responsible for directing the work of professional Clinical Social Workers providing care, treatment, and services. The Clinical Supervisor will work within general methods and procedures and exercises considerable judgment to adapt and apply the guidelines to specific situations.  The work requires knowledge of WellBe policies, procedures, and regulations of clinical social work, and supervisory techniques, personnel policies, and procedures.

SKILLS & COMPETENCIES

• Practices the WellBe mission: Making healthcare easier
• Coordinates activities with social work schedules, setting priorities, and directing the work of social workers.
• Participates in program and policy development of the WellBe Social Work program.
• Ability to translate the latest evidenced based models into practical counseling and therapy skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of WellBe policies and activities.
• The clinical supervisor will monitor activities at markets to ensure policies and guidelines are developed and observed. 
• The clinical supervisor will be responsible for collecting clinic data and clinical outcome measures and share reports. 
• Manages complex behavioral and psychosocial needs that result in improved clinical and financial outcomes.
• Performs psychosocial assessments and provides therapeutic services to patients and their families
• Work closely with all care team providers on complex patient cases and transitions of care
• A resource for the WellBe communities in managing complex Behavioral Health cases
• Maintains constant communication with patients when addressing their concerns and goals and helping them keep positive attitudes
• Builds rapport with patients and their families and relay all concerns to WellBe provider/IDT
• Assists members to effectively utilize available resources to meet their personal health goals and help them develop their own capabilities.
• Monitors patient progress and adjusts patient treatment plan as needed
• Coordinates with other healthcare providers, agencies and community resources in order to create a thorough treatment plan addressing social, cultural, and financial needs
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
• Ensures compliance with regulatory agencies and WellBe clinical guidelines
• Following a thorough assessment completed by an Advanced Practice Clinician (APC), the WellBe social worker partners
• Partner with community team to refer patients to appropriate no or low-cost community services that support health and independence such as Meals On Wheels (MOW), local Area Agencies on Aging (AAA), Senior & Assistance Programs, and transportation resources.
• Involves the patients’ families and primary caregiver(s) as needed to achieve the best care decisions and outcomes.
• Effectively collaborates with all those involved in the members’ care, including health services contractors (i.e., Home Health, Hospice, Community Agencies), to meet the patients’ care goals.
• Consults with and advises the Clinical Team regarding the relationship of social, emotional, and cultural factors to health and medical care, and to the availability of social services in the community.
• Complies with safety policies and procedures, identifying and immediately reporting any potential or actual unsafe acts or conditions to their supervisor/team. Takes necessary measures to ensure a safe environment for oneself, co-workers, contractors, participants, visitors and others.
• Consistently meets or exceeds WellBe targets for productivity, customer service, quality assessment, and performance targets.
• Understands the importance of community involvement and participates as appropriate in activities that link WellBe to its communities.
• Maintains current written progress notes and other documentation on the member Medical Record including signed and dated documentation for all service performed the day the service is provided.
• Other tasks needed to accomplish team’s objectives/goals

QUALIFICATIONS

Educational Requirements:

• Master’s Degree in Social Work
• LISW/LCSW Licensure required
• Valid active licensure in Clinical Social Work required
• 5+ years clinical social work experience
• 2+ years of experience in managing and providing clinical supervision required, or extensive experience mentoring, guiding, or precepting for 2+ years. 
• 2+ years social work experience, preferably in health care
• 1+ year experience working with a frail/elderly population. 

Required Skills and Abilities:

• Age specific competency in working with the elderly and knowledge of community services for the elderly and their families.
• Ability to make psychosocial assessments and develop and implement viable care plans
• Must be familiar with EHR medical documentation
• Strong computer skills, including Word, Excel, and Powerpoint
• Strong verbal, written, presentation, and interpersonal communication skills
• Bilingual in English/Spanish preferred.
• Ability to work effectively in a team environment.
• Knowledge of social work principles and practices, including case management and counseling techniques.
• Ability to empathize with clients
• Ability to leverage internal and external resources as part of a patient’s treatment plan
• Experience writing assessments and reports to monitor client progress
• Valid driver’s license, have access to a car and willingness to drive to patient homes/patient location as well as an active auto insurance policy

Supervisory Responsibility: Supervision will be approximately 5 hours of administrative time per week per market community. Remainder of full time position will be providing clinical care with the market served.

Travel requirements: Travel may be required up to 50% locally or nationally

Work Conditions: Ability to lift up to 20lbs

• Ability to stand for extended periods
• Ability to drive to patient locations (ie. home, hospital, SNF, etc.)
• Fine motor skills
• Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.