Clinical Supervisor - HEALTH CONNECT AMERICA, INC

Join Our Impactful Team at Health Connect America! 

Before you get started on your journey, take some time to learn more about us.  Health Connect America and its brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation.  We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings.  HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives.   At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Our Brands

• Communicate effectively with customers, employees, and various individuals to answer inquiries, disseminate information, and address complaints.
• Assign caseloads and contribute to identifying hiring needs.
• Coordinate and conduct orientation and ongoing training sessions for staff members.
• Collaboratively develop staff in consultation with Program Director (PD).
• Responsible for supervisory level duties, as directed by the PD.
• Provide one-on-one clinical supervision to direct care staff and maintain documentation of supervision sessions.
• Provide clinical oversight in day-to-day operations, including handling client crises.
• Facilitate staff meetings to foster communication and collaboration.
• Assist in the preparation of the annual budget and review monthly financial statements.
• Participate in the development of the annual strategic plan.
• Collaborate in marketing efforts and regional territory development in alignment with the regional budget and strategic plan.
• Cultivate and nurture positive working relationships with potential and established referral sources to ensure service delivery and regional growth.
• Ensure compliance with all state regulatory bodies and COA (Council on Accreditation) standards.
• Assist in the recruitment and hiring process for staff positions.
• Review and ensure the completeness of clinical documentation, adhering to established timelines.
• Manage all client authorization requirements, including timely pre-certifications, concurrent reviews, and discharges.
• Maintain compliance with company policies and procedures.
• Provide direct services to families, as needed.
• Participate in Quality Assurance/Quality Improvement activities and audits, as well as development and implementation of improvement plans.
• Responsible for the following when overseeing Family Centered Treatment (FCT) and/or Fostering Solutions (FS) services:
  1. Obtain certification in the applicable evidence-based practice within one year of employment.
  2. Complete FCT/FS checkoffs and other internal trainings on schedule via e-learning.
  3. Develop the annual regional training schedule and lead regional training team meetings, with consult from Training and Clinical Development and/or Quality Teams.
  4. Provide coordination, scheduling, oversight, and management of the training and orientation of new service providers per the comprehensive training requirements list, checkoff processes, and any additional training required by Health Connect America or governing bodies.
  5. Provide oversight, guidance, and management of training and orientation in the Wheels of Change© course. Oversee daily tracking of the online course implementation, as well as coordinating and checking off of the applicable evidence-based practice certification for new service providers.
  6. Provide supervision and guidance on the clinical model implementation, including but not limited to participation in clinical assessments, field observations, individual training, and performance feedback per direction of the Program Director and Senior Director of Clinical and Leadership Development.
  7. Assist staff in meeting dosage requirements (frequency, intensity, and duration of contact) for service categories, as directed by Program Director and Training and Clinical Development Team.
  8. Consult and coordinate with Program Director and Director of Clinical and Leadership Development, avoiding triangulation with consistent use of Effective Feedback, Conflict Resolution.
  9. Demonstrate competence in required corporate level training (i.e., Incident Reporting, etc.).
  10. Complete minimum of weekly qualitative reviews and associated tracking for the region of client record documentation, including PCPs, authorization requests, notes, EHR reports, and file/fidelity audits as assigned.

Are you a seasoned professional with a deep commitment to guiding and supporting clinical teams? Do you have a proven track record of excellence in the field and a passion for enhancing the quality of mental and behavioral health care services? If so, we invite you to join our dynamic team as a Clinical Supervisor at Health Connect America. We are seeking an individual who is not only dedicated to the well-being of our clients but also possesses the leadership skills necessary to inspire and guide our clinicians. This role offers a unique opportunity to make a significant impact on the lives of those we serve while advancing your career in a supportive and innovative environment. 

What will I be doing?

• Provide oversight of clinical service provision for the team including quality documentation, proper use of authorizations, and educating on best practice   
• Provide orientation and training to staff and interns, as well as ongoing coaching and one on one support 
• Lead treatment team meetings, assigning cases, and identifying hiring needs 
• Monitor high risk clients and providing guidance and support when crises occur 
• Assist PD in development and strategic planning for growth 
• Ensure compliance with all state regulatory requirements and accreditation processes 
• Assist with any grievances and disseminating important communication with team members, clients, and community partners 

Am I a good fit?

• Strong communication and listening skills, exemplary time management and ability to coach, lead, and motivate others 
• Passion for helping lead others in improving the lives of those in our community
• Ability to remain up to date on current counseling modalities and ability to disseminate this information to the staff
• Ability to assist program director in identifying operational solutions to ensure high level

• Required:
  1. Master’s degree in human services discipline, including, but not limited to:  Social Work, Psychology, Sociology, Counseling, Criminal Justice.
  2. At least two years’ experience working with children (experience can include internships, volunteer work, etc.).
• Additional state-specific requirements:
  1. NC and VA: Must be registered or able to register as a QMHP (Qualified Mental Health Professional).
  2. MS: Must be provisionally credentialed as a PCSS (Provisionally Certified Community Support Specialist) in Mississippi with eligibility to be fully credentialed as a CCSS (Certified Community Support Specialist).
  3. AL: Must have completed a clinical practicum in area of study.
• Preferred:
  1. Experience in supervising staff.
  2. Family Centered Treatment and/or Fostering Solutions Certification.
  3. Active professional licensure or eligible and on track to obtain professional licensure.

Be Well with HCA: 

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 
• Health Savings Account with company contribution 
• Dependent Daycare Flexible Spending Account 
• Health Reimbursement Account 
• 401(k) Retirement Plan 
• Benefits Hub 
• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters