Clinical Supervisor - HEALTH CONNECT AMERICA, INC

Join Our Impactful Team at Health Connect America! 

Before you get started on your journey, take some time to learn more about us.  Health Connect America and its brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation.  We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings.  HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives.   At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Our Brands

The Clinical Supervisor is responsible for overseeing, managing, and supervising clinical services, programs, and staff dedicated to providing treatment services to clients. They assist with leading all facets of clinical program service delivery, including budgeting, marketing, staff recruitment, and supervision.

• Communicate effectively with customers, employees, and various individuals to answer inquiries, disseminate information, and address complaints.
• Assign caseloads and contribute to identifying hiring needs.
• Coordinate and conduct orientation and ongoing training sessions for staff members.
• Collaboratively develop staff in consultation with Program Director (PD).
• Responsible for supervisory level duties, as directed by the PD.
• Provide one-on-one clinical supervision to direct care staff and maintain documentation of supervision sessions.
• Provide clinical oversight in day-to-day operations, including handling client crises.
• Facilitate staff meetings to foster communication and collaboration.
• Assist in the preparation of the annual budget and review monthly financial statements.
• Participate in the development of the annual strategic plan.
• Collaborate in marketing efforts and regional territory development in alignment with the regional budget and strategic plan.
• Cultivate and nurture positive working relationships with potential and established referral sources to ensure service delivery and regional growth.
• Ensure compliance with all state regulatory bodies and COA (Council on Accreditation) standards.
• Assist in the recruitment and hiring process for staff positions.
• Review and ensure the completeness of clinical documentation, adhering to established timelines.
• Manage all client authorization requirements, including timely pre-certifications, concurrent reviews, and discharges.
• Maintain compliance with company policies and procedures.
• Provide direct services to families, as needed.
• Participate in Quality Assurance/Quality Improvement activities and audits, as well as development and implementation of improvement plans.
• Responsible for the following when overseeing Family Centered Treatment (FCT) and/or Fostering Solutions (FS) services:
  1. Obtain certification in the applicable evidence-based practice within one year of employment.
  2. Complete FCT/FS checkoffs and other internal trainings on schedule via e-learning.
  3. Develop the annual regional training schedule and lead regional training team meetings, with consult from Training and Clinical Development and/or Quality Teams.
  4. Provide coordination, scheduling, oversight, and management of the training and orientation of new service providers per the comprehensive training requirements list, checkoff processes, and any additional training required by Health Connect America or governing bodies.
  5. Provide oversight, guidance, and management of training and orientation in the Wheels of Change© course. Oversee daily tracking of the online course implementation, as well as coordinating and checking off of the applicable evidence-based practice certification for new service providers.
  6. Provide supervision and guidance on the clinical model implementation, including but not limited to participation in clinical assessments, field observations, individual training, and performance feedback per direction of the Program Director and Senior Director of Clinical and Leadership Development.
  7. Assist staff in meeting dosage requirements (frequency, intensity, and duration of contact) for service categories, as directed by Program Director and Training and Clinical Development Team.
  8. Consult and coordinate with Program Director and Director of Clinical and Leadership Development, avoiding triangulation with consistent use of Effective Feedback, Conflict Resolution.
  9. Demonstrate competence in required corporate level training (i.e., Incident Reporting, etc.).
  10. Complete minimum of weekly qualitative reviews and associated tracking for the region of client record documentation, including PCPs, authorization requests, notes, EHR reports, and file/fidelity audits as assigned.

• Required:
  1. Master’s degree in human services discipline, including, but not limited to:  Social Work, Psychology, Sociology, Counseling, Criminal Justice.
  2. At least two years’ experience working with children (experience can include internships, volunteer work, etc.).
• Additional state-specific requirements:
  1. NC and VA: Must be registered or able to register as a QMHP (Qualified Mental Health Professional).
  2. MS: Must be provisionally credentialed as a PCSS (Provisionally Certified Community Support Specialist) in Mississippi with eligibility to be fully credentialed as a CCSS (Certified Community Support Specialist).
  3. AL: Must have completed a clinical practicum in area of study.
• Preferred:
  1. Experience in supervising staff.
  2. Family Centered Treatment and/or Fostering Solutions Certification.
  3. Active professional licensure or eligible and on track to obtain professional licensure.

Be Well with HCA: 

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 

• Health Savings Account with company contribution 

• Dependent Daycare Flexible Spending Account 

• Health Reimbursement Account 

• 401(k) Retirement Plan 

• Benefits Hub 

• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters