Clinical Support Specialist/Delivery Tech - Pediatric Home Service

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Clinical Support Specialist/Delivery Tech
• Location: Wichita, KS
• Hours: Monday-Friday, 8am-5pm. Weekends/On-call: as determined by leadership

THE POSITION:

Clinical Specialist/Delivery Activities:

• Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.

• Manages time efficiently and be competent in estimating drive times.

• Assists Respiratory Service Department which may include delivery, education, home environmental assessments, and setup of equipment to patients (including oxygen systems).

• Completes follow-up visits for non-clinical respiratory patients.

• Manage equipment maintenance schedules.

• Schedules and makes visits/deliveries to patients’ homes in a timely manner.

• Identifies and reports potentially unsafe conditions.

• Performs data entry functions to log customer visits, conversations and follow-ups.

• Coordinates regular maintenance service to company vehicles.

• Completion of diagnostic studies, including appropriate data transfer.

Warehouse Activities:

• Compares identifying information, counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.

• Determines method of shipment based on time constraints and customers’ special needs.

• Picks correct products per order and prepares packages for shipping.

• Posts weights and shipping charges, and affixes postage.

• Unpacks and examines incoming shipments for damage and reports to purchasing if needed.

• Examines outgoing shipments to ensure shipments meet specifications.

• Assists others with locating and preparing equipment and supply needs.

• Completes necessary warehouse-related paperwork.

• Maintains inventory levels.

• Orients and trains other staff to warehouse as needed.

• Comply with regulations set forth by regulating bodies regarding the handling of certain materials (i.e. oxygen).

Office Activities:

• Provide general support for all callers and visitors: questions, referrals, complaints, mail, etc.

• Manages education material inventories.

• Assist with coordinating building maintenance and office equipment needs, including landlord/service provider/vendor relations.

• Assist with assigned Customer Service duties.

Equipment Processing/Biomed Activities:

• Cleans, tests, and performs minor repairs & maintenance on equipment and related accessories per company policy and manufacturer’s recommendations.

• Recommends improvements and/or procedural changes to the Biomedical Supervisor.

• Interacts with internal and external customers to provide assistance with equipment needs.

• Completes equipment processing administrative tasks such as data entry and paperwork.

THE QUALIFICATIONS:

• Familiarity with medical documentation
• Previous healthcare training
• Ability to use navigation systems and follow maps
• Excellent communication skills
• Previous warehouse experience
• Previous equipment repair/maintenance experience

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

THE BENEFITS:

• Holiday Pay
• Paid Time Off
• Health and Dental insurance
• Short & Long-Term Disability and Life Insurance
• 401K with match & educational benefits

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123