Clinical Team Scheduler - VNA - Waterbury Hospital

Job Summary:

• Schedules and coordinates patient visits for professional and paraprofessional staff
• Works collaboratively with the Senior Clinical Team Scheduler
• Triages phone calls for the Clinical Management Team
• Assists with the ordering and management of patient, nursing and paraprofessional supplies
• Assists with data management and administrative support activities
• Provides exemplary customer service to all customer contacts
• Performs all other duties that Management determines necessary
• Reports to the Clinical Manager

QUALIFICATIONS:

Minimum Education and Experience:

• High School diploma or equivalent
• Two (2) years' experience in a health care setting
• Previous scheduling experience
• Proficiency in the use of computers and software applications

Other Qualifications:

• Prior office experience in a home healthcare setting
• Must be able to work in a fast paced environment
• Physical, mental and sensory abilities sufficient to meet performance standards with or without assistive devices

PERFORMANCE CRITERIA:

The Clinical Team Scheduler will possess the following skills and demonstrate leadership attributes to perform the following duties:

• Schedules and coordinates patient visits for professional and paraprofessional staff
• Communicates with staff to schedule patient visits within the visit frequency ordered
• Communicates with patients and families to coordinate their visit schedule
• Communicates any patient visit issues to the Clinical Managers in order to maintain compliance with the physician ordered plan of care
• Reports to the Clinical Manager and communicates any problems or issues as they arise

and paraprofessional supplies

• Coordinates ordering billable and non-billable medical supplies for the Clinical Team
• Communicates with the Clinical Team and staff regarding supply utilization and management
• Communicates with Agency's supply vendors regarding ordering, utilization and management
• Inventories non billable supplies and places orders appropriately
• Provides the paraprofessionals necessary supplies

skills to facilitate accurate data management

• Triages and responds to telephone calls for the Clinical Management Team and communicates the

information to the appropriate clinical team members

• Provides exemplary customer service to all customer contacts
• Reports trending patterns to the Clinical Manager

• Demonstrates "self-directed" and "self-motivated" qualities requiring minimal support from
• Supervisor
• Actively identifies new areas for self-development and continuously seeks out learning
• opportunities
• Demonstrates creative problem solving and execution
• Offers new ideas or tries new approaches to the job, task or problem

• Can be relied upon to meet requirements of job description, with a minimum of supervision
• Communicates schedule changes to manager or appropriate person and need for assistance
• Is prompt and attends meetings and programs as expected

• Demonstrates an ability to perform job responsibilities in an organized, efficient manner
• Prioritizes needs and meets productivity standards for the department

• Demonstrates an ability to understand and carry out instructions
• Adapts to changing conditions during the work day and in the industry
• Remains focused and responds appropriately when under pressure

• Ability to complete and submit job related/required reports in an accurate, clear, concise and timely manner, assuring that content meets any federal, state, local and Agency requirements

• Demonstrates sound integrity and decision making in all issues related to job
• Adheres to standard of confidentiality, discussing patient and Agency information only with appropriate personnel in the proper setting
• Promotes a positive image of the Agency at all times

• Demonstrates faithfulness in coming to work in accordance with work schedule
• Appropriate use of paid time off

• Functions with an understanding of individual performance and its impact on co-workers
• Works cooperatively and assists department and Agency co-workers as needed
• Volunteers for projects/committees to achieve department and/or Agency goals

• Demonstrates an ability to effectively express self, orally or written
• Shows respect and courtesy in interactions
• Seeks clarification from appropriate source if communication is not clearly understood
• Displays positive attitude and is resolution oriented

• Demonstrates ability to take initiative and to follow through on responsibilities and projects
• Presents ideas effectively and encourages participation by others
• Delegates responsibility appropriately and offers support and guidance as necessary

• Demonstrates innovative ideas and suggests positive approaches to problem solving
• Recommends plan for implementation

• Personal appearance is neat, clean and professionally appropriate
• Maintains dress code for department

STATUS: Non-Exempt

PI250718618