Clinical Training and Development Coordinator - Medlink Georgia

SUMMARY

The Clinical Training and Development Specialist is responsible for the design, development, and implementation of comprehensive training plans across the organization. This role involves selecting and utilizing appropriate training methods (virtual, simulated, mentoring, on-the-job training, professional development classes, etc.), coordinating training sessions, and conducting training for new and existing employees, with a particular emphasis on Electronic Medical Records (EMR) systems.

The Clinical Training and Development Specialist will be the primary point of contact for EMR training for all new employees and providers, offering onsite training for new providers at their home sites. Additionally, this position is responsible for coordinating Continuing Medical Education (CME) for providers, as well as organizing training for the Nurse Practitioner Residency program and the upcoming Medical Residency program. The Clinical Training and Development Specialist will ensure all training activities align with the organization's commitment to providing quality, comprehensive patient-centered care as a Patient-Centered Medical Home (PCMH).

GENERAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Design, develop, implement, and present training programs, including outsourced and/or in-house sessions.
• Map out annual training plans for Clinical Staff and work toward training innovations.
• Select and apply appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes).
• Coordinate and conduct EMR training for new employees and providers, providing onsite support for new providers.
• Communicate available training opportunities to employees and provide necessary information about sessions.
• Conduct organization-wide training needs assessments to identify skills or knowledge gaps that need to be addressed.
• Coordinate Continuing Medical Education (CME) for providers and manage the related documentation and reporting.
• Organize and support training for the Nurse Practitioner Residency program and the upcoming Medical Residency program.
• Use established education principles and stay up-to-date on new training methods and techniques.

• Design, prepare, and order educational aids and materials.
• Assess instructional effectiveness and determine the impact of training on employee skills and Key Performance Indicators (KPIs).
• Partner with internal stakeholders and liaise with subject matter experts regarding instructional design.
• Maintain an updated curriculum database and training records.
• Manage and maintain in-house training equipment and resources.
• Research and recommend new training methods to enhance employee development.

JOB REQUIREMENTS

• Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role.
• Adequate knowledge of learning management systems, web delivery tools, and e-learning platforms.
• Proven ability to complete a full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate).
• Familiarity with traditional and modern job training methods and techniques.
• Experience with Electronic Medical Records (EMR) systems and provider training.
• Strong organizational skills with the ability to handle multiple assignments.
• Excellent communication skills and ability to interact effectively with diverse groups.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Time Management: Manages time efficiently by organizing and prioritizing multiple tasks to ensure timely completion of daily tasks.
• Attendance: Adheres to standards of attendance and punctuality.
• Customer Service: Demonstrates exemplary internal and external customer service skills to staff in person and on the phone.
• Teamwork & Professionalism: Represents the organization effectively and professionally when interacting with employees. Maintains positive, constructive, collaborative, and respectful working relationships with coworkers, supervisors, and administrative staff.
• Communication: Listens to management and staff with the intent to understand and shows sensitivity to the interests and needs of the organization.
• Quantity & Quality of Work: Produces work in sufficient quantity and quality to meet the needs and expectations of the position and the organization.
• Attitude & Leadership: Shows initiative, takes ownership, and assumes responsibility for work. Actively promotes teamwork and a positive organizational culture.
• Self-Development: Completes mandatory education and training courses in a timely manner and seeks out opportunities to improve skills, education, and knowledge.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in business/management, healthcare management, or a related field.
• Two years of medical practice or public health clinic experience, with one year of supervisory/management experience at the department level.
• In lieu of a degree, a combination of equivalent education and work experience.