Cloud DevOps Support Engineer (Night Shift) - TekWissen LLC
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About the Job
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Cloud DevOps Support Engineer (Night Shift)
Location: Remote
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Overview:
- We are seeking a highly skilled Cloud Engineer and help us manage and enhance our cloud infrastructure and services.
Responsibilities:
- Oversee and optimize AWS and Azure cloud infrastructure and services to ensure peak performance, reliability, and cost efficiency.
- Continuously monitor system performance, proactively identifying areas for improvement, possibility of issues and implementing solutions.
- Partner with development teams and product teams to address cloud-related issues, providing technical support and guidance.
- Assist in establishing cloud security protocols, managing access controls, and addressing network-level requirements and concerns.
- Administer internal DNS records (Active Directory and Route53), ensuring timely updates based on user requests and operational needs.
- Ensure the stability and availability of cloud platforms through regular monitoring and proactive incident management.
- Quickly troubleshoot and resolve cloud-related incidents, serving as a key point of contact for escalations.
- Own cloud platform issues, collaborating with AWS Enterprise Support to secure resolutions, root cause analyses, and permanent fixes.
- Stay informed on the latest cloud technologies and industry trends to drive innovation and improvement.
- Provide support to application teams, ensuring adherence to cloud compliance standards and best practices.
- Deliver real-time support during critical client events, such as new product introductions, ensuring seamless operations.
- Participate in a rotational on-call support schedule, addressing urgent issues as they arise.
- Manage primary support for container technologies, including Kubernetes, facilitating deployment and management processes.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience as a Lead Cloud Engineer, managing large-scale production environments in AWS and Azure.
- In-depth knowledge of AWS and Azure services, along with best practices for cloud architecture and deployment
- Understanding of Google Cloud Platform and its services, with the ability to integrate them as needed.
- Strong grasp of networking concepts, cloud security principles, and DNS management.
- Proficient in both Linux and Windows operating systems.
- Experience in managing production Kubernetes clusters is a significant plus.
- Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to cross-functional teams.
- Strong individual contributor as well as a team player, who thrives in collaborative environments, demonstrating ownership and accountability for tasks.
- Familiarity with automation tools and a mindset geared towards process improvement will be advantageous
- Exceptional troubleshooting and problem-solving skills, with a strong analytical approach.
- A customer-focused approach to problem resolution, ensuring that solutions meet user needs and enhance satisfaction.
- Certifications on public cloud (eg:- AWS Certified Solutions Architect, Azure Administrator) will be advantageous
Must Have Skills:
- Cloud Support: 8+ Years
- Cloud security principles, and DNS management: 5+ Years
- Cloud Monitoring Tools: 8+ Years
Good To Have:
- Managing production Kubernetes clusters: 5+ Years
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC
