Cloud Engineer (MS Purview) - Summit 7 Systems

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonus potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact

Overview

The Cloud Engineer (Level 3 Support) is the escalation point for Level 2 Support. This individual will be required to triage, comprehend, research, and work on finding solutions for documented user incidents for the following Microsoft 365 workloads with a focus on Microsoft Purview:

• SharePoint Online
• Exchange Online
• Entra ID
• OneDrive
• Intune
• Teams
• Power Platform
• Compliance (Purview)
• Security (Defender)

Furthermore, this person must possess outstanding communication skills, both written and verbal, to ensure timely and appropriate customer follow-up and/or escalation to Microsoft Support.

Essential Responsibilities

• Offer expert-level technical assistance and problem-solving for Microsoft 365 SharePoint Online.
• Monitor central ticketing system to guarantee prompt resolution of technical support issues within the specified Service Level Agreement (SLA).
• Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT Management Services (ITSM).
• Stay updated with the latest features, updates, and best practices of Microsoft 365.
• Perform in-depth troubleshooting for incidents escalated by Level 2 Support, focusing on SharePoint Online related incidents.
• Escalate complex or unresolved incidents to Microsoft support teams.
• Document and report incidents and resolutions using service desk software and tools.
• Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Responsibilities

• Unwavering commitment to delivering exceptional customer service.
• Educate users on how to use Microsoft 365 effectively and efficiently.
• Ability to collaborate and communicate effectively with a team.
• Ensure requests are directed to the appropriate resource for prompt and efficient resolution.
• Responsible for timely and accurate entry of all time and expenses.
• Continuous learning, development, and enhancement of technical knowledge and credibility through industry standard certifications.
• Strengthening customer relationships.
• Analyze and communicate information with others and regularly provide advice and recommend actions involving complex issues.
• Demonstrate professional attitude with client over the phone and through emails to resolve all client requests/questions.

Required Qualifications

• Either an associates or a bachelor's degree in Computer Science (CS) or Management Information Systems (MIS) from a reputable institute, or a minimum of five (5) years of experience with Microsoft 365 SharePoint Online administration, or a combination of education and relevant experience.
• CompTIA Security+ or ability to obtain within thirty (30) days.
• Subject Matter Expert (SME) for SharePoint Online.
• PowerShell experience.
• Ability to work independently and a strong desire for personal and professional development.
• Incredible customer service skills.
• Experience working with Microsoft 365 Groups, Teams, Cross-Tenant Access Settings, PowerShell, Modern SharePoint Information Architecture, Site Administration, Security, and Access Control.
• S. citizenship is required.
• Background investigation is required.
  • Any offer of employment is contingent upon the results of a reference/background check.
• Pre-employment drug screening is required as we are a drug and alcohol-free workplace.

Desired Qualifications

• Microsoft Credentials
  • MS-721: Collaboration Communications Systems Engineer
  • MS-102: Microsoft 365 Administrator
  • SC-400: Administering Information Protection and Compliance in Microsoft 365
  • MS-700: Managing Microsoft Teams
  • PL-600: Microsoft Power Platform Solution Architect
• Microsoft 365 GCC High experience.
• CMMC 2.0 L2 knowledge.
• NIST 800-53 knowledge.
• Knowledge of ServiceNow IT Service Management (ITSM) highly desired.
• SECRET clearance or higher is a plus.

Summit 7 Systems, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.