Cloud Network Engineer - HealthStream, Inc

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Cloud Network Engineer position oversees the installation, configuration and maintenance of networked information systems and telecommunications systems in HealthStream's 24/7 high-capacity corporate on-premises and cloud environments. This position provides day-to-day operational support network and telecom infrastructure functions, and should display excellent technical problem-solving skills, a solid understanding of network and telecommunications and strong understanding of CLOUD/LAN/WAN networking

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Install, configure and maintain network services, equipment and devices, production infrastructure systems and devices for both On-Premises and Cloud
  
• Thorough troubleshooting skills
  
• Ability and desire to thoroughly learn new technologies quickly
  
• On-call pager/phone on rotational basis
  
• Off-hours scheduled downtimes that may require overnight work-hours
  
• Occasional travel to production Datacenter, involving overnight stays (usually no more than 1-2 nights but sometimes longer) required.
  
• Provide Tier II and other support per request from various constituencies. Investigate and troubleshoot issues.
  
• Maintain operational, configuration, or other procedures.
  
• Perform periodic performance reporting to support capacity planning.
  
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
  
• Perform regular security monitoring to identify any possible intrusions.
  
• Perform daily system monitoring, verifying the integrity and availability of all infrastructure resources, and key processes, reviewing system logs
  
• Develop and maintain installation and configuration procedures.
  
• Contribute to and maintain system standards
  
• Develop and maintain cloud network infrastructure in both AWS and Azure
  

Qualifications

Requirements

• Bachelor's Degree in Computer Science, Information Technology or similar.
  
• Equivalent years in actual field experience considered.
  

• Proficiency in Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, BGP, SMTP
  
• Experience in Cloud and on-premise Palo Alto firewalls
  
• 5 or more years' experience with networking and telecommunications
  
• 3 or more years' experience with deploying and maintaining cloud architecture in both AWS and Azure
  
• Thorough expertise in general switching, routing, firewall, VPN, load balancer, PBX and similar technologies
  
• Must have enhanced network and systems troubleshooting skills and works well under pressure while responding to issues reported on production systems, works well under pressure of deadlines and project timelines.
  
• Certifications: AWS Advanced Networking, Azure Network Engineer Associate, PCNSA, PCCSE, CCNA, CCNP, CCSE a plus. but not required
  

Qualifications

• Self-confidence and interpersonal skills
  
• Good communication (both verbal and written) skills
  

• Customer Service oriented
  
• Supports the mission and goals of the company.
  
• Demonstrates integrity and strong ethical standards.
  
• Committed to quality and its continuous improvement.
  
• Solves problems proactively.
  
• Committed to learning better and more efficient ways to accomplish tasks.
  
• Self-management and ownership of work assigned
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  
• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  
• Fitness Reimbursement
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.