Cloud Operations and Customer Support Engineer - teKnoluxion

Location: Springfield, VA or St. Louis, MO

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting.  Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 

Are you ready to test your abilities as a Cloud Operations and Customer Support Engineer and team member in a sophisticated enterprise exploitation environment?  Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

What you get to do every day:

• In this role, you'll join the Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to the clients.
• You'll be instrumental in maintaining and enhancing the cloud infrastructure, with a strong focus on operational efficiency and customer support.
• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

What skills do you need?

Clearance:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

• Requires Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 5+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.