Cloud Support Engineer - HumCap, Inc.
Plano, TX
About the Job
Are you the type of person who enjoys solving complex challenges with a customer focus? Do you have a background supporting .NET applications in a Cloud based environment? Then this role may be for you!
HumCap is recruiting on behalf of a global software company looking to hire a Cloud Support Engineer (DevOps/TechOps) at their Plano office. This role will involve supporting, monitoring, and troubleshooting the software solution hosted in primarily Cloud based environments. It is primarily remote for a candidate based in the great DFW area (average one day a month onsite in west Plano)
Role & Responsibilities
Benefits
HumCap is recruiting on behalf of a global software company looking to hire a Cloud Support Engineer (DevOps/TechOps) at their Plano office. This role will involve supporting, monitoring, and troubleshooting the software solution hosted in primarily Cloud based environments. It is primarily remote for a candidate based in the great DFW area (average one day a month onsite in west Plano)
Role & Responsibilities
- Build a strong knowledge of the product suite, both in terms of functionality and technical deployment
- Support the solution deployed into Cloud hosted environments by using monitoring tools and dashboards
- Capture integration requirements and work with our development team through to implementation
- Respond to and investigate 2nd and 3rd line support queries as part of a 24/7 global team
- Communicate and document issues effectively to the wider team
- Supporting .NET applications
- Supporting the deployment of containerized applications
- Experience in providing support and communicating with external customers
- An understanding of network management including DNS, HTTP, Firewalls and Load Balancing
- Ability to read and understand code, and use Git for source control
- Scripting experience (PowerShell or similar)
- Hands on experience with Azure (or extensive experience with an alternative cloud provider)
- Databases, ability to write queries and understand data structures
- A drive and passion for learning
- Microsoft Azure Certifications
- Development skills (C# / Visual Studio)
- Usage of monitoring tools
- Experience with deployment tools such as Octopus Deploy
- Infrastructure Automation (Terraform / Chef / Puppet / Ansible)
Benefits
- Medical, dental & vision – eligible after 30 days of employment
- 401K 6% matching program
- 10 company holidays, 15 vacation days, 3 personal days, 5 sick days
- Cell phone & internet stipend
- Life insurance, LTD, STD, FSA
Source : HumCap, Inc.