Cloud Support Engineer Spring Co-Op - Pegasystems
Boston, MA
About the Job
Cloud Support Engineer Spring Co-Op
Job Category: Internships
Location: US - Massachusetts - Remote
+ ShareCopying...
Before You Apply:
*This is a Co-Op position. You must be available to work full-time from January 20th through July 25th, 2025, and actively enrolled in a college or university in The United States.*
*This position is not eligible for employment authorization.*
Meet Our Team:
As a key member of Pega's Operations Center team, you’ll play a crucial role in ensuring the availability and reliability of our cutting-edge cloud services, collaborating with experts across Bangalore, Sydney, and the U.S. East Coast in a dynamic, 24x7 environment. We celebrate diversity, openness, and intellectual curiosity, encouraging you to tackle challenges creatively. With a strong culture of support and mentorship, this role offers the perfect environment for you to learn, grow, and make a meaningful impact on the innovation driving our global cloud services.
Picture Yourself at Pega:
Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds—it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements.
What You'll Do at Pega:
+ Manage and monitor customer environments
+ Handle alerts, incidents, service requests and changes within SLA
+ Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
+ Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates and patches, run queries and scripts, etc.
+ Handle incoming customer phone calls, triage new client submitted tickets and route to Cloud and Product teams
+ Identify opportunities for automation of repeated operational tasks and reduce toil
+ Adapt to changing business goals
Who You Are:
A passionate Computer Science student who loves problem-solving, is familiar with cloud infrastructure fundamentals and is highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high-service uptime for our environments. You will deliver best in class support by collaborating and communicating with customers and internal stakeholders.
+ Currently pursuing a bachelor's degree in Computer Science, Information Systems, or similar.
+ Possess customer obsession and proven empathy towards customers
+ An analytical and problem-solving mind to quickly evaluate customer issue or request, and act accordingly
+ Works well with cross-functional global and remote teams
+ Demonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet our business requirements
+ Comfortable working in a fast-paced, enterprise environment
What You've Accomplished:
You have foundational knowledge in AWS, Linux, technical support, and systems monitoring, and have demonstrated the following:
+ Understanding of cloud-based infrastructure, platform, and application services.
+ Familiarity with Kubernetes and containerized application management.
+ Knowledge of enterprise-scale Linux administration.
+ Exposure to Amazon Web Services (AWS) and its core services.
+ Understanding of supporting, monitoring, and troubleshooting cloud applications, databases, and infrastructure, including technologies like Java applications, Tomcat, RDS Postgres, New Relic, DNS, and VPN.
Pega Offers You:
+ The opportunity to collaborate on meaningful, real-time projects with diverse global teams
+ The chance to engage in professional development through seminars and our "Coffee Break Series" with Pega’s Founder, CEO, and Executive Leadership Team
+ Participation in dynamic events tailored for Pega and interns, including social outings, volunteer opportunities, group projects, and more
+ The potential to secure a full-time offer
+ Guidance and daily support from your manager, colleagues, and a mentorship program
+ A competitive salary with a range of fun benefits
+ A casual, flexible, and fun work environment
Job ID: 21007
Job Category: Internships
Location: US - Massachusetts - Remote
+ ShareCopying...
Before You Apply:
*This is a Co-Op position. You must be available to work full-time from January 20th through July 25th, 2025, and actively enrolled in a college or university in The United States.*
*This position is not eligible for employment authorization.*
Meet Our Team:
As a key member of Pega's Operations Center team, you’ll play a crucial role in ensuring the availability and reliability of our cutting-edge cloud services, collaborating with experts across Bangalore, Sydney, and the U.S. East Coast in a dynamic, 24x7 environment. We celebrate diversity, openness, and intellectual curiosity, encouraging you to tackle challenges creatively. With a strong culture of support and mentorship, this role offers the perfect environment for you to learn, grow, and make a meaningful impact on the innovation driving our global cloud services.
Picture Yourself at Pega:
Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds—it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements.
What You'll Do at Pega:
+ Manage and monitor customer environments
+ Handle alerts, incidents, service requests and changes within SLA
+ Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
+ Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates and patches, run queries and scripts, etc.
+ Handle incoming customer phone calls, triage new client submitted tickets and route to Cloud and Product teams
+ Identify opportunities for automation of repeated operational tasks and reduce toil
+ Adapt to changing business goals
Who You Are:
A passionate Computer Science student who loves problem-solving, is familiar with cloud infrastructure fundamentals and is highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high-service uptime for our environments. You will deliver best in class support by collaborating and communicating with customers and internal stakeholders.
+ Currently pursuing a bachelor's degree in Computer Science, Information Systems, or similar.
+ Possess customer obsession and proven empathy towards customers
+ An analytical and problem-solving mind to quickly evaluate customer issue or request, and act accordingly
+ Works well with cross-functional global and remote teams
+ Demonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet our business requirements
+ Comfortable working in a fast-paced, enterprise environment
What You've Accomplished:
You have foundational knowledge in AWS, Linux, technical support, and systems monitoring, and have demonstrated the following:
+ Understanding of cloud-based infrastructure, platform, and application services.
+ Familiarity with Kubernetes and containerized application management.
+ Knowledge of enterprise-scale Linux administration.
+ Exposure to Amazon Web Services (AWS) and its core services.
+ Understanding of supporting, monitoring, and troubleshooting cloud applications, databases, and infrastructure, including technologies like Java applications, Tomcat, RDS Postgres, New Relic, DNS, and VPN.
Pega Offers You:
+ The opportunity to collaborate on meaningful, real-time projects with diverse global teams
+ The chance to engage in professional development through seminars and our "Coffee Break Series" with Pega’s Founder, CEO, and Executive Leadership Team
+ Participation in dynamic events tailored for Pega and interns, including social outings, volunteer opportunities, group projects, and more
+ The potential to secure a full-time offer
+ Guidance and daily support from your manager, colleagues, and a mentorship program
+ A competitive salary with a range of fun benefits
+ A casual, flexible, and fun work environment
Job ID: 21007
Source : Pegasystems
