Cloud Systems Administrator (Hybrid- Parsippany, NJ) - Managed Health Care Associates, Inc.

Company Overview:

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the alternate site health care provider.  MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Clinical Pharmacy Software and Legislative Advocacy.  Through the delivery of innovative and targeted health care services and solutions, MHA helps customers increase operational efficiency, maximize business growth, and provide optimum care for patients.

Job Purpose:

The Cloud Administrator’s role works for provisioning, maintaining, and improving Managed Health Care Associates functionality of our Microsoft Azure cloud infrastructure while working alongside cloud engineers and other IT staff to ensure the continued availability of critical systems and applications.  The incumbent will be responsible for support and management of multiple operating systems and associated cloud infrastructure platforms, as well as troubleshooting and support for Azure backup and recovery, hardware and OS patching, networking and system monitoring technologies.  The cloud administrator will act as an escalation point to the MHA Service Desk to resolve incidents and requests that cannot be remediated by the level one team.  This role requires comprehensive knowledge and the ability to troubleshoot technologies in the Microsoft Azure public cloud including virtualization, SaaS & PaaS services, network security groups, load-balancing, resource groups, administrative work, and security while partnering with the rest of the MHA IT Team in all cloud initiatives and projects.  The incumbent in this role will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. The Cloud Administrator provides guidance and expertise to the IT Leadership team on topics including the development of best practices in a variety of areas across the enterprise as required.  Solve problems through analysis of possible solutions using technical experience, judgment, and precedents. The individual in this role is highly proficient within discipline and contributes to organizational objectives.

Essential Duties & Responsibilities:

• Comfortable creating innovative business solutions based on your Azure Cloud networking and administration experience.
• Participate in the design and implementation of secure operational solutions and services across the business and IT support areas.
• Support migration and deployment of applications to Azure Cloud environment
• Implementation and operations of operational capabilities and tooling (Azure native first) required for ongoing operations in the areas of:
• Monitoring
• Alerting
• Security Controls
• Backups/Restore
• Disaster Recovery
• Develop and maintain software solutions/scripts to support automation of cloud configuration and administration.
• Implement cloud infrastructure solution offerings based on public cloud, private cloud, hybrid client environments, and multi-cloud environments.
• Support security audits, accreditation, and certification processes for cloud-based system architectures
• Build, maintain and monitor comprehensive alerting and monitoring tools to maintain awareness of, and expedite troubleshooting of infrastructure related issues in Azure environments.
• Advise on best practices for the implementation of Cloud components, tools, dashboards, and automation.
• Refining and ensuring team members follow a rigorous server patching/vulnerability remediation process.
• Recommend and implement cloud computing environment resource cost management based on capacity management.
• Willingness to provide after-hours support on a rotating schedule.

Minimum Qualifications & Competencies:

• MCSA Training or equivalent in the Server and Cloud Administration Learning Path
• Knowledge of production readiness and operation capabilities using tools like Azure Monitor, Azure Sentinel, Azure Automation, Azure Backup, Azure Security Center, etc.

• Competencies with IaaS and PaaS services such as VMs, Azure Service Environment ASE, Azure Kubernetes Service AKS, Spring Cloud, Azure Virtual Desktop, etc.
• Clear understanding of TCP/IP, VPN, DNS, Load Balancers, and Firewalls in Azure. Knowledgeable in general infrastructure technology and understand public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS).
• Experience with automation to Infrastructure
• Experience with the Cloud, Windows/SQL Server, PowerShell scripting, and virtualization
• Experience developing, deploying, configuring, and managing cloud-based systems supporting enterprise web-based applications.
• Ability to manage Azure subscriptions and resources, implement and manage storage, deploy, and manage virtual machines, PaaS services, configure and manage virtual networks, and manage identities.

 Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

Job/Functional Knowledge:

• Understands duties and responsibilities, has necessary functional and technical knowledge for task completion, keeps job knowledge current, applies knowledge and skills that lead to success in the job.
• Effectively applies background & experience to current role.
• Detailed understanding of public cloud engineering principles and strategies, as well as design, implementation, and operational support.
• Strong understanding across cloud and infrastructure components (computer, storage, network, security, data, and applications) to deliver end-to-end cloud designs and implementations.
• Detailed understanding of either Windows operating systems.
• Experience securely connecting public cloud resources with on-premises resources.
• Proven ability to develop cloud operating frameworks and documentation.
• Strong written and verbal communication skills.
• Highly motivated and self-directed.
• Excellent analytical, planning, organizational, and technical skills
• Understanding of emerging technology trends/disruptions and their practical application to new and existing technologies.
• Excellent understanding of application support and development methodologies, infrastructure, and network.
• Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing guidance on opportunities, impact, and risks, taking account of technical and architectural debt.
• Understanding and knowledge of IT standards and controls
• Keeps informed of latest trends, developments, and best and current practices in client platforms and technologies.
• Actively participate in Agile backlog management, story prioritization, acceptance criteria definition and release planning
• Ability to multi-task and flex when priorities change
• A proven capability to influence both with and without authority.
• Experience in translating business needs into technical solutions
• Identification of new trends and opportunities and collaboratively works with the leadership team on strategy and vision.
• Knowledge of incident management, disaster recovery, and continuity planning
• Maintain a high level of ownership and investment in tasks associated with both new and ongoing collaboration-based needs within the IT environment.

Use of Technology:

 Adapts to new technology, keeps abreast of changes, and keeps knowledge up to date, learns new programs quickly, follows technology practices and standards.

Creativity/ Innovation:

 Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.

Culture Fit: 

• Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to MHA’s core values of doing what’s right, exceeding customer expectations, driving results and value, innovate to improve, treat people with respect, embrace teamwork and collaboration and have fun while achieving business goals.
• Sincerely passionate for and committed to the mission of Managed Health Care Associates
• Exhibits integrity in all actions and communication.
• Works well autonomously, while acting as a team-player
• Demonstrates a vested interest in self-development.

Personal Attributes:  

• You bring your authentic, best self to work and live through our core values of being a Selfless Advocate, a Curious Learner, and Relentless Finisher, while achieving business objectives.
• Passionate and committed to the mission of helping people age with grace.
• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Strong negotiating skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptionally self-motivated and directed.
• Attention to detail.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Information Systems