Club Attendant - Part Time - Pfister Hotel

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a part time Club Lounge Attendant to be a part of our team and continue its iconic legacy. As a Club Lounge Attendant you will set-up, stock and maintain a complimentary breakfast and evening buffet offering snacks, deserts and upscale hors d'oeuvres. 

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Monitor club lounge for seating availability, service, safety, cleanliness and well-being of guests.
• Act as an ambassador of the hotel by providing information about area attractions, Pfister history, hotel amenities and accommodating any special requests.
• Use a clear, understandable speaking voice, exercise judgment, and respond to inquiries with accurate information regarding hours of operation, menu items, beverage selections and other hotel services as needed.
• Facilitate all transactions and interaction to ensure a positive guest experience; including greeting/welcoming every club guest. Responsible for maintaining stock, cutting, proper storing and labeling of all snacks, fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Maintain glassware inventory, and ensure cleanliness which may include the shining of glassware. Must adhere to all State, Federal, and company liquor regulations and policies pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.
• Other duties as assigned.

What we are looking for:

• Must be able to work a varied schedule to include evenings, weekends, and holidays.
• Ability to obtain and maintain all required liquor service licensing, ServSafe and Responsible Beverage Service Training Certifications as well as any additional training/certification requirements per Marcus Hotels & Resorts.
• Ability to effectively deal with guest and fellow associate concerns in a friendly and positive manner. 
• High school diploma or equivalent and prior hospitality experience preferred.
• Must be detail-orientated, able to multi-task, produce high quality and accurate work as well as show professionalism in all facets of the workplace.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times. 
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

What’s in it for you?  

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another 
• Paid time off

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.