Clubhouse Program Manager - The Plaza - NAMI San Diego

Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.

Program Description: NAMI San Diego & Imperial Counties Clubhouses operate under the Clubhouse International Model for psychosocial rehabilitation, with the goal of empowering adults living with mental illness to live vocationally meaningful and socially satisfying lives. Our program provides a uniquely supportive and collaborative Clubhouse setting where Members (program participants) and staff work together to operate all aspects of the organization in an atmosphere built on principles of mutual respect and caring.

Primary Responsibilities/Function: The Program Manager is responsible for the overall operation of the Plaza Clubhouse in Chula Vista and ensures adherence to program deliverables and effective implementation of the Clubhouse International Model. The Program Manager will oversee business and administrative planning, effective use of resources, staff supervision and development, program reporting, and evaluation of progress towards deliverables. The Program Manager will assure program integrity and fidelity to International Clubhouse Standards, ensuring the highest quality of services are provided.

Duties and Responsibilities:

• Responsible for overall program operations, including fiscal and administrative management, risk management, quality assurance, contract compliance and development/implementation of policy and procedures.
• Provide leadership and vision to the Clubhouse members and staff, upholding the integrity of the Clubhouse International Model.
• Oversee quality of all program components, including Work-Ordered Day programming, employment and education services, community support, social opportunities, and SSI Advocacy.
• Provide regular leadership and supervision to staff. Oversee hiring and retention of quality employees and facilitate their professional growth and development.
• On an ongoing basis, ensure there is significant and meaningful participation of Clubhouse members in all aspects of Clubhouse organization, maximizing members' skills, talents, engagement and leadership.
• Oversee facilities and a safe work environment by ensuring equipment is in good operating condition and maintaining a clean and neat workplace.
• Participate in Transitional Employment Development and strengthen employer relationships for Clubhouse. Fill in as needed for transitional employment sites.
• Collaborate with community partners and Advisory Board members to promote growth and development of Clubhouse and its standards.
• Communicate in a timely fashion with COR via all of the following: mail, email, fax, telephone, and voicemail.
• Participate in scheduled provider meetings to further development of an integrated system of care.
• Review/monitor data collection and reporting, ensuring adherence to documentation requirements.
• Demonstrate knowledge in cultural and linguistic competency, co-occurring disorders, gender responsiveness and trauma-informed care practices.
• Participate in Clubhouse evening, weekend, and holiday events. Model positive relationship building.
• Complete all trainings in a timely manner as required by NAMI SD/IC in accordance with our program contract. This may include an out-of-state, two-week comprehensive training on the Clubhouse International Model.
• Other duties as assigned.

Accountability: Reports to the Director of Clubhouses.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift up to 15 pounds at times.

Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:

• Effective management/leadership style to maintain positive morale and cohesion, applying appreciative language skills and interpersonal skills with knowledge and understanding of Biopsychosocial Rehabilitation (BPSR) principals.
• Bachelor's degree in Social Work, Psychology, Anthropology, Public Health; OR four years' related experience and/or training in key leadership roles, preferably in non-profit setting; OR equivalent combination of education and experience.
• At least two years of supervisory experience in a similar work setting.
• Professional experience working with individuals impacted by mental illness required. Prefer lived experience with mental illness.
• Must have a satisfactory driving record.
• Able to communicate effectively, verbally and in writing.
• Must have a working knowledge of Diversity, Equity, and Inclusion principles and Trauma-Informed Care.
• Proficiency in computer software (Microsoft Office, Word, Excel) and web navigation.
• Demonstrated ability to maintain confidentiality.
• Reliable and consistent attendance is required.
• Fluency in English and Spanish preferred.