Cockrell Hill Chick-fil-A Manager (Front-of-House) - Chick-fil-A
Dallas, TX 75211
About the Job
We have a rare opening for a Chick-fil-A Manager or (possibly) Director position. This position would include medical and other benefits, including paid time off and bonus opportunities. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.
A customer facing Manager at Chick-fil-A is:
- A restaurant leader who is focused on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved Team Member skills in Recipe for Service and 2nd Mile Service
- Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
- Constantly coaching the behaviors of all Team Leaders and Team Members who serve our guests
Desired behaviors include:
- Respect for authority and excellent manners
- Sense of urgency that creates surprisingly fast Speed of Service
- Attention to detail that ensures preparation, production, and service procedures are followed
- Execution of systems that ensure a refreshingly clean environment
- Maintaining a work environment that ensures and promotes food safety
- Vigilant attention to the organization and appearance of the restaurant
Role and Responsibilities:
As a Manager/Director at the Cockrell Hill Chick-fil-A you will:
- Serve guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
- Deliver meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
- Maintain cleanliness of your work area and the patio, parking lot, lobby, and restrooms.
- Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
- Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
- Making deliveries
- Coach, teach, and train Team Members on policies and procedures and creating a positive work environment for everyone.
- Maintain food safety and cleanliness standards
- Open and/or close the restaurant leading the shift as a key holder
- Set team goals, share the score visually and celebrate the wins
- Serve as a subject matter expert for hospitality and service
- Develop a hospitality plan
- Identify and implement signature service offerings that go the 2nd Mile
- Model hospitality with Team Members and Guests
- Celebrate Team Member successes in delivering hospitality & excellent service
- Partner with other Directors to ensure Team Members are trained on service requirements
- Coach team members daily on the Recipe for Service and 2nd Mile Service
- Create daily focus on goals and specific hospitality behaviors
- Review service processes with Operator and Leadership Team
- Measure Restaurant CEM and Cares performance to identify areas of opportunity for continuous improvement and share with team
- Train team members on Guest Recovery Model
- Address and respond to CAREs and CEM comments within required timeframes
- Perform weekly assessment and feedback regarding current Team Member behaviors
Requirements:
- Prior Chick-fil-A Experience is a plus but not required.
- You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
- Must have reliable transportation with a current driver's license.
- You must be authorized to work in the United States.
- You must be at least 18 years old
- You must have a High School diploma or equivalent; an Associates or Bachelors degree is preferred.
- You should be available to work any time including Saturdays - time off can be given for special requests
- At least one-year previous restaurant management or leadership experience is preferred.
- Excellent verbal and written communication skills are a must.
Benefits:
- Healthcare Insurance
- Life insurance
- Paid time-off
- Free food and beverages
- Uniform allowance
- Personal development allowance
- Computer
- Qualification for periodic bonuses
- Flexible scheduling
- Overtime (looking for approximately 46 hours/week)
- Scholarship & tuition assistance options
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 48 states and Washington, D.C.
