Cocktail Server - The Hotel at Auburn University

PURPOSE OF POSITION

To assist keeping the bar and lounge area stocked clean, organized, and to serve alcoholic and non-alcoholic drinks to patrons of bar, following standard recipes.

ESSENTIAL DUTIES 

• Arrive to work on time.
• Maintain a neat grooming appearance, and shall dress accordingly, in a clean, pressed uniform.
• Promptly punch into the timecard machine and immediately begin my opening side work.
• Clean, set-up, and stock the bar and all related areas as determined by my manager, opening duties, service manuals and job description.
• Check the service stations bar requisitions to ensure correct set-up and cleanliness.
• Check with the manager on duty regarding any special needs.

Service Procedure

1. Follow all sequence of service guidelines according to the manual and job description.
2. Makes sure that the front bar is stocked with glassware, ice and other items
3. Greets the guest within 15 seconds according to standards with cocktail napkin to flag table
4. Prepare snack tray
5. Present daily drinks specials and appetizer menu.
6. Takes beverage order and enters order in micros
7. Deliver drinks within 3 minutes, offering to pour bottle beers for guest
8. Takes food order if requested and ring into micros
9. Set table with appropriate flatware and condiments
10. Picks up food in the Kitchen within ten minutes
11. Serves food and refresh drinks
12. clear tables when all guest are finished full hands in full hands out
13. Record guest preferences
14. Have check available for guest at all times
15. Maintains bar cleanliness and completes daily cleaning duties.
16. Strive to be cooperative with coworkers as much as possible.
17. Strive to resolve conflicts with other employees or see a manager if I am unable to improve.
18. Assist the Restaurant dining services (if necessary), when and where appropriate.
19. Assist with seating guests. (if necessary)
20.  At the end of each shift ensure all tables and chairs are clean for the next meal period

Physical Demands   

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

 Education                

High school or equivalent education required

Experience              

Required: 1 year as cocktail server in a full service dinner house or lounge

and adequate communication skills for guest service and the ability to lift 60 lbs.

Preferred: 2 years as cocktail server in a full service dinner house