CoComelon Playdate Assistant Operations Manager at Cocomelon Playdate MOA

Located at the prestigious Mall of America, our inaugural location stands as a pioneering venture. Boasting a unique blend of a soft play entertainment center, inviting party rooms, and a curated retail space, we emerge as the premier destination for family entertainment, unforgettable birthday parties, and special events. At the heart of our mission is an unwavering commitment to safety and guest satisfaction.

At Cocomelon Playdate, we aspire to offer more than just an experience—we aim to create a home away from home for our guests. Our guest’s comfort and enjoyment are our top priorities, ensuring that every visit is marked by a sense of warmth and unparalleled hospitality.

Guest Experience: 

• Shared expectations with the General Manager to lead the team to have a consistent high level of guest service to create a memorable experience while ensuring all operations and safety procedures are being followed

• Create an environment that fosters our SHINE philosophy (Showing up, Having Fun, Inclusivity, No negativity, Enthusiasm)

Leadership & Team Development: 

• When needed can act as General Manager in their absence

• Leader in creating an inclusive, respectful, positive workplace to increase employee retention. 

• Inspiring your team as a Leader in the store, always leading by example

• Creating a team that is flexible and open to change 

• Assisting in recruiting and onboarding of team members 

• Responsible for the training and development of the Management team and all staff members.

• Accountability for all team members

Operations & Visuals: 

• Assists with retail store management: guest service, operations, store visuals, inventory, loss prevention, opening and closing procedures, store staff management, strategic staff scheduling.

• Assists with play center management: high level of guest experience expectations, safety and health procedures, ticketing management, consistency in employee performance, party and event planning organization and management, inventory and supplies management.

• Assists with scheduling and payroll management

• Initiating the maintenance and upkeep of the experience

• Gathering and documenting employee and guest incidents 

Communication: 

• Excellent verbal and written communication skills

• Daily and weekly recaps of store and experience highlights and areas of opportunity

• Quick responses to emails and messaging apps 

• Open and honest communication with all members of the team and upper management

• Collaborate with team members through games, activities, contests, employee of the month etc.

• Is open to feedback and is comfortable giving feedback when necessary

Requirements: 

• 1-3 years of management experience in one or more of the following fields: retail, hospitality, family entertainment centers. 

• Must be 18 years of age or older and can lawfully work in the United States.

• Flexible schedule available to work evenings, weekends and holidays

• Passionate about working with young children and their families, making every minute count. 

• Expertly organized with high level of detail 

• Time management expert

• Solution oriented 

• Positive, enthusiastic attitude 

• Visual Merchandising experience

• Must be able to lift or carry items weighing between 0-50 pounds 

• Must be able to stand, bend, kneel, reach, push/pull, walk, and squat during scheduled shifts. 

• Bi-lingual is a plus 

• Consent to a background check after job offer is extended

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