Coffee Bar - Barista - IHG

DUTIES AND RESPONSIBILITIES:

• Develops enthusiastically satisfied customers all the time
• Delivers Legendary Service to all customers by demonstrating “Just Say Yes” behavior and connecting with the customer. Responds to customer needs and says thank you to every customer.
• Maintains a calm and professional demeanor at all times, including those of high volume or unusual events to keep store operation to standard
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Discovers customer needs and appropriately suggests products with every customer to enhance service and meet/exceed sales goals.
• Assists customers in selection and purchase of specialty coffee beverages and whole bean sales.
• Maintains customer service area and equipment in a clean and appealing manner.
• Maintains Quality Licensed Store Operations
• Provides quality beverages and food products consistently for all customers by adhering to recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Follows store policies and procedures for operational flow at each station.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards, working as a store team player. 
• Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates. 
• Communicates necessary information clearly to manager.
• Follows standards for merchandizing, stocking, rotating and storing all products.
• Performs equipment maintenance in accordance with Starbucks maintenance standards.
• Follows cash handling and register policies as laid out and agreed to in the House Bank Agreement. 
• Follows inventory stocking and recording guidelines. 
• Takes Responsibility to Learn all aspects of barista position.

QUALIFICATIONS/ ESSENTIALS:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to comprehend instructions prioritizes, organize, and work as delegated and complete job functions.
• Ability to be a clear thinker remains calm and resolves problems using sound judgment.
• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
• Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.
• Ability to work in conditions pertinent to the job.
• Ability to work with all products and equipment prescribed.
• Ability to plan and aid in the execution of promotions.
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guests, co –workers and Management, to their understanding.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.   
• Possess a friendly, upbeat & outgoing personality.

DESIRABLE:

• Previous job-related experience.
• Ability to communicate in a second language.
• Food Hygiene certificate.
• First aid awareness.