Coffee Machine Technician - 5th HQ

JOB DESCRIPTION

Title: Coffee Vending Machine Technician (West Coast)

Purpose:
As a Coffee Vending Machine Technician, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Western territories. Your responsibilities include providing technical support, diagnosing and resolving equipment issues, and promoting product enhancements.

Duties and Responsibilities:

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Respond promptly and professionally to customer inquiries and technical issues, offering effective solutions and support.
• Troubleshoot and diagnose equipment problems, providing clear explanations and instructions for repair and maintenance.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

• Proven experience as a Coffee Vending Machine Technician with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting and repair skills for technical equipment.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading blueprints and technical diagrams.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor’s degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.

Join our team and contribute your technical expertise to support our customers and drive business growth in the coffee vending industry on the West Coast.