Collection Specialist (late stage) - LoanMart

ABOUT THE POSITION

Every seasoned, successful late-stage collections expert knows what it takes to have a long-term profitable career: tenacity, exceptional persuasion skills, creative thinking, and respect for the regulatory boundaries.

At LoanMart you will apply these skills and abilities to your account queue in a pay-for-performance compensation structure (base + non-discretionary bonus plan). You are in control of your success.

As a team, the Late Stage Collection group works together and with other Servicing Support teams to achieve monthly collection targets.

OBJECTIVES

• Use your skills of persuasion to successfully collect payments on accounts in late stages of delinquency.
• Build trust and rapport with your customers to minimize the need for vehicle repossession.
• Apply standard skip-tracing methods to locate customer and vehicle lead information.
• Effectively prioritize accounts and identify prime collection opportunities to optimize collection possibilities.
• Employ compliant collection practices that meet regulatory and internal standards and requirements.

PREFERRED SKILLS/EXPERIENCE

• Historical success in pay-for-performance collections environment
• Prior auto skip-tracing experience
• Must have knowledge with FDCPA
• Must have previous knowledge/experience with Dialer System and high-call volume environment.
• Must be able to work flexible schedule and weekends

ABOUT OUR COMPANY: LoanMart provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. Our place in the community was built over twenty years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

THE LOANMART DIFFERENCE:

• Contrary to current trends, we continue to support a hybrid work schedule. We recognize the value of flexibility that a hybrid schedule provides. Our staff work three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays). Offsite Saturday shifts may be required periodically.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complementary espresso bar, breakfast and grab-and-go snacks. Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs
• Multiple paid time off programs.

CLICK HERE TO READ MORE about the full suite of benefits and perks that LoanMart offers its employees.

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

California Privacy Rights Notice for Californian Job Applicants

Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ - https://loanmart.applicantpro.com/pages/CCPA_California/ .