Collection Specialist - GardaWorld
Long Beach, CA
About the Job
Job Description
A/R Collection Specialist
Responsibilities:
- Monitoring customer accounts and detecting overdue payments
- Collecting and analyzing data for a selected payment/debt history
- Reaching out to customers to discuss their outstanding invoices
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Consulting and helping clients with billing and credit problems
- Managing payments and refund operations
- Developing measures encouraging timely payments
- Reporting on collection operations and customer account updates
- Escalate accounts where there is no response from customer or unable to resolve payment issues.
- Be prepared to discuss account status of past due accounts in weekly meetings.
- 3+years' experience of working on a Collection Specialist position
- Profound knowledge of collection techniques and billing procedures
- Good knowledge of legal regulations in the debt collection area (such as FDCPA)
- Easy working with targets
- Critical thinking skills
- Excellent communication skills٫ both written and oral
- Stress-resistant and productive
- Good level of problem-solving and negotiation skills
- Managing historical records of account statuses and collection
- Ability to bring tasks to completion
- Have a high school diploma; associate or bachelor’s degree would be a bonus.
Qualifications
Education
Source : GardaWorld