Collection Specialist - Herc-U-Lift, Inc.

Job Summary:

We are looking for an experienced collection professional.  The primary responsibility will be reaching out to customers to collect past due payments with the goal of maintaining a good client relationship. This individual will work closely with the credit manager and assist with credit functions. 

Duties/Responsibilities:

• Develop measures to encourage timely payments
• Manage historical records of account statuses and collection operations
• Report on collection operations and customer account updates
• Contact customers to discuss account activity by phone, email and/or postal mail.
• Follow established guidelines to review and update account status.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Assist with filing/efile conciliation court documents.
• Assist in setting up/establishing new accounts
• Account recommendations for outside collections
• Assist with Bankruptcy POC filings
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to communicate with customers in a courteous manner.
• Good level of problem-solving and negotiation skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to work independently and in a team environment.

Education and Experience:

• High school diploma or GED
• Associates degree in Business or related field preferred
• 3+ years working as a PCS/Professional collection specialist
• Knowledge of collection techniques/skip tracing
• Knowledge of legal regulations with respect to debt collections/FDCPA 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15lbs at times.

Benefits:

• Medical (and FSA/HSA plans), dental and vision insurances.
• Paid time off and holidays.
• Company paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.

Herc-U-Lift, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.