Collection Specialist - Wilmington Savings Fund Society

Job Description

NewLane Finance Company (“NewLane”) is a commercial equipment finance company, serving small and mid-size businesses nationwide. Our mantra is "business lending done right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service.

Our products and services are offered to businesses primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane is a majority-owned subsidiary of WSFS Bank, a $24+ billion financial organization.

NewLane Finance is immediately seeking an experienced Collections Specialist with strong skills in, but not limited to, effective communication, ability to identify issues and provide solutions, attentiveness, and time management. The successful candidate will also possess an energetic, courteous, and professional demeanor. This position will be reporting to the Director of Collections of NewLane Finance.

Essential Functions:

• Manage applicable queues and data input into CRM system(s).

• Engage in outbound\inbound collection calls to identify issues and provide solutions.

• Resolve early and late-stage delinquencies with accuracy, professionalism, and compliance with the Fair Debt Collection Practices Act.

• Analyze corporate and/or personal financial data to assess the appropriate course of action

• Initiate research and skip tracing efforts to proffer legal/recovery action when applicable.

• Monitor assigned accounts and applicable inventory to identify collection opportunities and portfolio trends and provide regular collection forecasts to management.

• Respond to customer calls with speed, accuracy, and a “first contact resolution” approach.

• Identify inefficiencies within the current workflows and assist in the logical implementation of improvement.

• Achieve collection/recovery goals set by management.

• Achieve monthly/quarterly/yearly targets and Key Performance Indicators.

Requirements:

• Associate Degree or bachelor’s degree in related field desired not required

• Five-plus years in relevant commercial collections and customer service experience.

• Leasing/financial industry/banking sector is preferred.

• General knowledge of commercial equipment financing and the products thereof.

• The successful candidate will possess a positive and “customer-centric” attitude, adhering to the core values of NewLane Finance.

• Candidate must have a “business” mindset, with an understanding of the financial services industry – including an ability to understand all facets of financial services, such as leasing, secured lending, and asset management.

• Broad understanding of accounts receivable, payment application, and account reconciliation

• Exceptional organizational skills.

• Ability to work autonomously while displaying excellent written and verbal communication skills.

• Must be detail-oriented and professional when interacting with customers

• Ability to work quickly and efficiently without sacrificing quality

• Willingness to learn new technology, processes, and procedure

• Proficient computer skills including MS Office Suite and ability to learn various proprietary software programs.

The successful candidate will receive a competitive compensation package, excellent benefits package to include: Health, Rx, Dental, Vision, Life Insurance (Company Paid), AD&D Insurance, Additional Voluntary Life Insurance, Short Term/Long Term Disability Insurance, Flexible Spending, 401(k) with match, generous PTO and much more…

NewLane Finance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

NewLane Finance will not be able to provide Relocation or Sponsorship

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.