Collections Clerk - Eurofins CEI, Inc.

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Collections clerk will be responsible for contacting past due clients as well as initiating and following up on collections procedures. This includes contacting customers, reconciling accounts, processing payments, and ensuring timely resolution of outstanding debts.Further duties include processing same day payments, updating accounting software with activity and correcting accounts as needed. The Collections Clerk is expected to uphold high standards of professionalism, communication, and attention to detail in their daily tasks.

This position is fully onsite.

Essential Duties and Responsibilities:

Initiate collections calls to customers with outstanding balances

Aim to establish meaningful contact by engaging in productive conversations about payment resolution

Document each call, including relevant details and outcomes, in the collections system.

Maintain accurate and up-to-date collections reports, ensuring all pertinent information is recorded

Include details such as payment dates, amounts, and any notes or actions taken

Follow Standard Operating Procedures (SOP) to place accounts on hold or require prepayment, as necessary

Regularly monitor these accounts to ensure compliance and take appropriate actions when needed

Accurately process customer payments received

Foster positive relationships with clients by demonstrating a proactive and solution-oriented approach to collections

Qualifications

A 2-year or 4-year accounting degree would be preferred, but applicable experience can be substituted.

Experience with accounting software, intermediate to advanced Excel and positive track record with collections.

Additional Skills:

• General business concepts
• General accounting knowledge
• Negotiation skills
• Excellent attention to detail with a focus on numeracy
• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite with an Excel concentration, Adobe PDF)
• Prioritization and on-time execution of tasks
• Reliable, punctual
• Problem-solving and solution orientation
• Team player who can self-motivate
• Adaptability

Additional Information

Candidates within the commutable distance of Cary, NC are eligible to apply. This role is a full time opportunity.

This role has a pay range of $19 - 21 an hour with health, dental and vision benefits as well as a company matching 401K plan and PTO plan.

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business section, and geographic location

We support your development!Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated car