Collections Coordinator - ARC Group

COLLECTIONS COORDINATOR
Miramar, FL 33027

Join ARC Group, a Forbes-ranked top 20 recruiting and executive search firm, as we partner with a respected Fortune 500 company in Miramar, FL. We’re excited to offer a welcoming and dynamic environment for a Collections Coordinator role on a 6-month contract, with the possibility of extension. In this role, you’ll be at the forefront of managing credit card disputes and chargebacks, playing a crucial part in ensuring the company’s financial integrity.
 

POSITION SUMMARY

The Collections Coordinator will play a critical role in managing and resolving credit card disputes and chargebacks, handling approximately $5 million annually per coordinator, and contributing to the company's overall financial health by overseeing $40 million+ annually in disputed transactions. The role also involves proactive collection efforts on outstanding receivables arising from unpaid reservations and onboard folios.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Dispute Management: Retrieve and review daily credit card activity, including disputes and chargebacks. Compile and organize supporting documentation using the AS400 reservation system, electronic and paper shipboard records, and other third-party software.
• Communication: Respond to credit card companies, travel agents, and passengers both in writing and orally, adhering to strict deadlines.
• Case Management: Maintain organized case files for ongoing follow-up, future reference, and support in dispute resolution and collections.
• Collections: Pursue outstanding receivables related to reservations and onboard charges, including those arising from returned checks, chargebacks, travel agent commissions, and other unpaid balances.
• Collaboration: Work closely with various departments (e.g., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, Shipboard Administration) to support collection efforts and resolve payment issues.
• External Coordination: Liaise with outside collection agencies and the internal Legal Department to escalate and manage collections on delinquent accounts.
• Ad Hoc Tasks: Perform additional analyses and processes as requested by management.

QUALIFICATIONS

• Associate degree (A.A.) or equivalent from a two-year college or technical school, with two or more years of related experience; or an equivalent combination of education and experience.
• Proficiency in an AS400 environment and experience with JD Edwards or similar accounting systems.
• Strong Microsoft Office skills, particularly in Word, Excel, and Outlook.
• Excellent interpersonal, written, and verbal communication skills.

KNOWLEDGE AND SKILLS

• Ability to meet daily, weekly, and monthly deadlines in a high-volume environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Effective communication with various departments to resolve voyage verification and validation issues.

Would you like to know more about our new opportunity? Great! For immediate consideration, please send your resume directly to D.A. Longhi by emailing him at dlonghi@arcgonline.com  or call 904-289-8828. You may also view and apply for our open jobs online at https://www.arcgonline.com

ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.

ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Position offered by No Fee Agency to candidates.