Collections Customer Service - TEKsystems

TEKsystems is hiring Delinquency Control Counselors to work with a Fortune 100 Financial Institution in Pensacola, FL!

Overview

To control/collect on past due Consumer Loan and Credit Card accounts in accordance with all government and banking rules and regulations.

Responsibilities

• Provide member financial counseling and mitigate loss for the credit union.
• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union
• Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
• Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
• Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs

Experience

• 2-3 years of recent experience working in a customer service environment (call center, sales, retail, or restaurants, etc.)
• Ability to communicate effectively via email and phone
• Professional written and verbal communication
• Experience in collections or banking is a plus!

Hours: 

Must be available Monday - Saturday, 10:30am - 8:00pm

Sundays off & one weekday off

If interested, please apply here with your updated resume!

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.