Collections Manager II - Fraud - JPMorgan Chase Bank, N.A.
Tempe, AZ 85280
About the Job
As an Auto Fraud Finance Manager within our team, you will oversee critical operations and lead strategic initiatives to combat fraud. You will play a key role in managing people and processes, ensuring our operations are efficient and effective.
Job Responsibilities:
- Directly manage FTE and oversee complex segments of the Auto Fraud Finance portfolio.
- Maintain responsibility for all floor operations, including training, hiring, coaching, and performance management.
- Design and implement solutions for changing operational requirements.
- Handle complex cases and develop operational strategies to enhance effectiveness and controls.
- Track and report weekly and monthly forecasts.
- Process monthly charge-offs.
- Develop strategies to prevent and identify fraudulent applications.
- Evaluate and improve strategies using internal and external tools.
- Partner with fraud prevention and business operations teams to optimize rule performance.
- Support delivery of key performance indicators and business metrics.
- Coordinate functional requirements with business management and technical teams.
- Identify and manage project dependencies and critical path issues.
Required Qualifications, Capabilities, and Skills:
- 5 years of leadership experience in fraud management.
- 5 years of collections or related experience.
- Knowledge of FDCPA collection requirements, CFPB, Reg. F, Privacy Act, and the FACT Act.
- Excellent problem-solving, negotiation, and decision-making skills.
- Experience handling unique/specialized accounts.
- Ability to synthesize quantitative and qualitative analysis into executive-level communications.
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of 605B, Dealer Fraud, ID Theft.
- Experience with ICAF, ALS, VLS, and Recovery One systems.
Additional Information:
This role requires strong leadership and interpersonal skills, critical thinking, and a dedication to excellence. You will be expected to identify trends and escalate issues appropriately.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
