Collections Manager - Ironhorse Funding LLC

Join us at Ironhorse Funding LLC as a Collections Manager in Irving, TX, This is an opportunity to be part of an energetic team and make an immediate impact. You will lead a high-performing team, fostering a culture built on teamwork and communication, all while ensuring accountability in collections processes. Enjoy a hardworking and fun workplace where your contributions genuinely make a difference.

This onsite role allows you to thrive in a collaborative environment - you will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Immedate vesting with our 401k plan. Step into a career where your passion for leadership can truly impact the lives of others, and be a part of the best team ever at Ironhorse Funding!

Ironhorse Funding LLC: Our Story

Ironhorse Funding is a leading provider of innovative, technology-driven, full spectrum finance solutions to consumers and dealers in the motorcycle, powersports, RV, and marine markets. We provide customers across the entire credit spectrum access to financing and refinancing programs with competitive rates and flexible terms through our direct-to-consumer and dealer programs. We want every customer to have access to financing for their dream ride. We have an immediate need for a collections Manager to join our team located in Irving, TX. This role is ONSITE Monday to Friday .

Your role as a Collections Manager

As a Collections Manager at Ironhorse Funding LLC, you will oversee daily operations to ensure efficient collections processes. Your day-to-day responsibilities will include leading a team of collectors, analyzing account data, and developing strategic plans to enhance collections performance. You will initiate and lead team meetings to share best practices and motivate staff, while also addressing any challenges your team encounters.

Expect to engage with clients regularly to maintain positive relationships, ensuring their needs are met while adhering to company policies. You will also collaborate with other departments to streamline processes and improve customer service. Your schedule will align with a typical managerial structure, generally Monday through Friday, with core hours from 8:30 AM to 5:30 PM, allowing for occasional flexibility to accommodate team needs and client communications.

Does this sound like you?

To thrive as a Collections Manager at Ironhorse Funding LLC, you'll need a robust skill set centered around leadership and customer service. Essential skills include effective communication-both verbal and written-allowing you to convey complex information clearly across all levels of the organization. Strong problem-solving and conflict resolution abilities will empower you to handle challenging situations and guide your team through difficult calls.

You should exhibit emotional intelligence to navigate various customer interactions and foster a supportive team environment. Proficiency in relevant software and tools will help you analyze call center data and develop performance improvement strategies. Additionally, knowledge of installment lending principles and compliance with regulatory requirements is crucial for managing risk effectively.

As you lead the hiring, training, and evaluation processes, your ability to motivate staff and maintain a calm demeanor under pressure will ensure a high-quality customer experience while driving the department's success.

Our team needs you!

So, what do you think? If this sounds like the right position for you, we would love to hear from you!