Collections Manager - Northwest Bank of Rockford - Northwest Bank of Rockford

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organization’s culture by championing the organization’s goals and mission to be a high performance community bank. A commitment to the organization’s shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

Lead the collection efforts for the consumer loan portfolio (including installment, home equity, and mortgage loans), and assist in the collection efforts of our commercial loan portfolio as needed.

Primary Responsibilities:

1. Coordinates loan workout, repossession, OREO and foreclosure efforts with the SVP of Credit Administration and Chief Credit Officer.
2. Responsible for providing all of the required Freddie Mac delinquency, bankruptcy and foreclosure information in a timely and accurate manner.
3. Initiates all governmental programs that provide alternatives to foreclosure, and monitors all governmental fee programs that could adversely impact net income of the bank.
4. Communicates with Retail, Mortgage and Business loan customers who have past due and workout loans to coordinate and develop payment plans and maximize collection efforts.
5. Utilizes Jack Henry collection system and printed reports to support the banks collection efforts on a consistent and efficient basis.
6. Coordinates with Operations to provide all required Freddie Mac delinquency, bankruptcy, and foreclosure reporting accurately and within stated time guidelines.
7. Coordinates and follows-up on third party correspondence relating to workout loan efforts with affiliate attorneys.
8. Inspects all non-owner occupied properties that are rated >4 annually.
9. Monitors FHLMC foreclosure timelines, borrower packages, and initiate alternatives to foreclosure.
10. Coordinates and interacts with Operations and other departments of the Bank on matters relating to loss mitigation and risk managements which includes: escrow analysis, PMI, forced placed insurance, underwriting and overdrafts.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analytical Thinking: Strong complex analytical skills including the ability to address situations by using a logical, systematic, sequential approach.

Communicator: Advanced written and oral communication skills, speaking clearly, effectively listening, and clearly writing.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Judgement and Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Technical: Proficiency in usage of PC/Microsoft Products. Experience with banking software. Comprehensive knowledge of Word and Excel. Investor Servicing Guideline experience required. Experience with database creation.

Position Performance Standards:

Successfully manage all aspects of the delinquency resolution process for Retail and Mortgage Banking with in FFG/NWB delinquency standards and within the banks ERM program.

Assist the CCO with satisfying the objectives of the banks ERM program by participating in the foreclosure resolution process, OREO liquidation, cost control, attorney coordination, etc.

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Culture:

To be a successful Team Member an individual should contribute to and promote the organization’s culture:

• Champions organization’s goals and mission to be a high performance community bank.
• Commitment to the organization’s shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise are apparent in everyday actions, communication, and decision making process.
• Advocates shared values to create a positive working environment for all Team Members.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED); Bachelor’s Degree in Business related field preferred. Minimum 5 years Retail and Mortgage collection experience. Minimum 5 years FHLMC, FNMA, VA, FHA and HUD experience. Investor Servicing Guideline experience required

Experience with database creation. Experienced in personal computer usage, Microsoft Office software, and general office equipment. Possess valid driver’s license, reliable transportation and adequate auto insurance.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.