Collections Manager at Creative Financial Staffing

Job Title: Credit Manager
Location: Kent, WA
Pay Range: Competitive (Based on experience)
Job Type: Full-Time, Onsite

Company Overview:
Our client, a growing business located in Kent, WA, is seeking an experienced Credit Manager to join their team. With a focus on fostering a family-friendly environment, our client is committed to providing a supportive and positive work culture. The Credit Manager will oversee business-to-business collections and manage a soft collections approach to ensure prompt payment while maintaining strong customer relationships. This is an excellent opportunity to join a collaborative team and play a key role in the company's financial success.

Key Responsibilities:

• Manage and oversee business-to-business (B2B) collections, ensuring accounts are handled efficiently and with professionalism.
• Develop and implement credit policies and procedures to optimize cash flow and minimize bad debt.
• Perform credit assessments and evaluate the creditworthiness of potential and existing customers.
• Communicate directly with customers to resolve outstanding balances using a soft collections approach, maintaining positive business relationships.
• Work closely with the sales team to understand customer payment trends and address any issues that may arise.
• Monitor accounts receivable aging reports and provide recommendations for improving collections performance.
• Collaborate with other departments to ensure timely and accurate invoicing.
• Process and manage biweekly payroll for credit team and ensure timely reporting.
• Keep accurate records of all communications and agreements with clients.
• Ensure compliance with applicable credit regulations and internal company policies.

Qualifications:

• 3+ years of credit management experience, preferably in a business-to-business collections environment.
• Strong understanding of soft collections techniques and ability to maintain customer relationships while securing payment.
• Experience with credit risk assessments, financial statement analysis, and using collection software.
• Knowledge of accounts receivable processes, aging reports, and managing payment terms.
• Strong communication and negotiation skills, with a customer-centric approach.
• Proficiency in Microsoft Office Suite (Excel, Word) and experience with ERP or accounting software (e.g., NetSuite, QuickBooks).
• Ability to work independently and as part of a team, with strong organizational skills.
• High attention to detail, accuracy, and ability to prioritize tasks in a fast-paced environment.
• Experience managing and mentoring a team is a plus.

What We Offer:

• Competitive salary
• Family-friendly work environment with a supportive and collaborative team culture.
• Opportunity for career growth within a stable, growing company.
• Convenient location in Kent, WA, with access to local amenities and public transportation.