Collections - Repossession Specialist - Remote - Nuvision Federal Credit Union

Under limited supervision, the Repossession Specialist performs collection activities for delinquent loan accounts to resolve delinquency and mitigate losses to the Credit Union through timely repossession of collateral. This role is responsible for the full repossession process (pre-liquidation, liquidation and post-liquidation). This includes skip tracing, NOI, CPI/Lienholder claims, GAP/MRC, impounds, titles, transport, auction and researching and analyzing historical data and other relevant information to determine value and negotiation of selling price.  Works directly with remarketers and auto auctions to facilitate resale of repossessed vehicles. Ensures all steps including, but not limited to efficiently transporting assets to the auction, reading and evaluating condition reports to set an accurate floor price, as well as notifications and letter correspondence are completed timely and in compliance with Federal and State regulations on delinquent accounts.  In addition, provides support to the Member Solutions Department as needed. Represents Nuvision Federal Credit Union in a positive and professional manner at all times, providing excellent customer service, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members and business partners.

Responsibilities:

• Responsible for the efficient administration of the repossession process and effectively manages the assets disposition in accordance to all regulations and state specific laws.
• Utilize online skip tracing systems or other resources to acquire information needed to establish contact or successful repossessions.  
• Works a queue of loans assigned for repossession and processes all required paperwork as needed.
• Values and appraises collateral, sets floor sale price and negotiates price within authority.  
• Authorizes repairs and other reconditioning within authority level.  Applies sale proceeds, validates collateral and condition.
• Verifies insurance coverage and files various insurance damage claims with members insurance or CPI.
• Obtains and procures repo titles, prepares bills of sale, POAs, and affidavits.
• Responsible for completing all related documentation, notifications and reporting accurately and within established SLAs and required time frames in accordance with credit union standards, policies and procedures. 
• Follows up on accounts until collateral is recovered and sold
  Responsible for accurate tracking of repossessed autos and monthly reporting of activity as well as timely payment to vendors.  
• Audit repossession log monthly and report inventory for Known Loss calculation
• Ensures unit is delivered to the appropriate auction or retailer for disposition.
• Periodic on-site auction or Internet inspections are to be performed and documented to ensure proceeds from all sold vehicles are paid to the credit union in a timely manner.
• Works collaboratively with team members, members and external third parties to build effective business relationships.  
• Handles inquiries and issues related to Repossession/Redemption/Reinstatement from members, team members, repo agents, and auto auctions.  
• Attends and represents the Credit Union at auctions on occasion.
• Stays up-to-date with changes in collections policies, procedures, and related legal requirements.
• Perform back-up duties for collectors, making collection calls as needed or required
• Represents the Credit Union in a positive and professional manner.
• Other related duties as assigned.
• Maintains member and other sensitive information with confidentiality.
• Treats team members and members with respect.

Qualifications:

• Must possess a minimum of 2 years of hands on collection experience, dealing with real estate, secured and unsecured loans.  
• Experience with repossession and liquidation process.
  Credit Union, banking preferred
• Must have a strong background in bankruptcy laws, foreclosures, repossessions and full knowledge of the Fair Debt Collection Practice Act. 
• Working knowledge of the repossession and collateral liquidation process. 
• Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion
• Must be able to communicate effectively with members, management, team members and external third-parties. 
• Ability to interface with people in a positive manner with empathy, courtesy and tact. 
• Strict attention to detail
• Ability to work in a fast paced goal oriented environment
• Able to handle difficult calls. 
• Team oriented and the ability to work collaboratively
• Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work
• Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions
• Proficient in Microsoft Office products including: Word, Excel and Outlook
•  Previous foreclosure experience preferred