Collections Representative at TEKsystems

Description:

Typical day in the role - prime auto collections, early stage (between 28-59 days past due)

Will work to grab at least 1 payment and can roll into delinquency.

They will be working on 2 different systems. 1 is an auto dialer and will transfer the call when someone picks up, the other is preview dial where they will have 15 seconds to pull up their account.

Very heavy outbound calling.

KPIS's - conversion rates (how many people they are speaking to and converting)

Contacts per system per hour

(20-25% monthly wrap time)

Additional Skills & Qualifications:

Multi tasking

Communication

Ability to read and active listening. Best employees do this.

FIRST DAY - A lot of introducing, walking the floor, getting acclimated through the office, system access will come for them later in the week.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.