Collections Representative at Snap-on
Kenosha, WI
About the Job
Snap-on Industrial is seeking a great candidate to join our team
This position will focus on facilitating the resolution of open receivables and root causing disputes in order to not only collect payment from customers, but to identify process improvement opportunities
Must have previous credit and collections work experience in a mid-sized to large corporation, as well as a passion for problem solving
Manage a portfolio of 900-6,000 past-due accounts at any given time, with past-due balances ranging up to $1 million
Perform account/payment reconciliation
Coordinate with internal and external parties to resolve disputes behind aging invoices
Analyze issues at the root cause for nonpayment, and work with appropriate parties to improve these processes moving forward
Communicate with customers by phone and e-mail regarding amounts due or past due and establish strong business relationships
Diffuse and resolve challenging customer service situations
Document daily collection activities
Identify, document and recommend delinquent accounts requiring external collection efforts and which could create bad debt or financial exposure
Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports
Meet collection targets as defined by finance department
Follow the procedures and protocol established by the company
All other duties as assigned
Minimum 1- 3 years of related credit and collection experience in a mid-sized to large corporation
Associates degree in Accounting, Finance or other related field preferred or equivalent work experience
Two years of experience preferred
Resourceful and adaptable to meet evolving business needs
Excellent written and verbal communication skills showcasing an ability to effectively communicate with different levels of management
Inquisitive and proactive while considering multiple perspectives to solve complex problems
Independent with the ability to partner with appropriate resources as required
Future-focused decision maker with a solutioneering mindset
Able to carefully consider options, pinpoint patterns, review statistics, conduct impeccable research, and analyze choices before taking action
Proficient with Microsoft Suite software including intermediate to advanced Excel skills
Ability to quickly learn and apply knowledge related to multiple software programs: ERP, customer relationship management, supplier solutions, etc
Ability to work overtime, up to 10%
Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
This position will focus on facilitating the resolution of open receivables and root causing disputes in order to not only collect payment from customers, but to identify process improvement opportunities
Must have previous credit and collections work experience in a mid-sized to large corporation, as well as a passion for problem solving
Diffuse and resolve challenging customer service situations
Able to carefully consider options, pinpoint patterns, review statistics, conduct impeccable research, and analyze choices before taking action
Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.