Collections Specialist - ABC Imaging

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

POSITION SUMMARY:

Under the general direction of the Collections Manager, the incumbent will be responsible for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall responsibilities of the Collections Manager.

RESPONSIBILITIES:

1. 1. Performs all collections duties for an assigned portfolio of commercial customers
2.  Meets or exceeds minimum collections productivity levels set by the company
3. Discusses open balances with customers and gains payment promises
4. Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not produce results
5. Maintains a system of follow-ups to ensure that customers are contacted on a regular basis.  Records all activity in the collections system
6. Partners with Billing, Cash Application, Sales, and field personnel to resolve open customer disputes in a timely manner
7. Recommends accounts be placed on credit hold if needed during the collections process
8. Records credit card information and routes it to cash applications for charging and posting. Protects confidential client information
9. Reviews delinquent account aging on a regular basis and ensures that customer contacts are prioritized according to order of importance
10. Maintains a high degree of tact and decorum when dealing with external and internal customers, working collaboratively to resolve one-time and recurring issues
11. Identifies issues attributed to account delinquency and provide insights to Collections Manager
12. Uses discretion and independent judgment to determine best practices to drive collection commitments from past-due accounts.

Qualifications:

• At least 3-5 years of experience in high volume, full-service accounts payable environment
• Bachelor's Degree in related area or relevant experience
• Strong capability with Microsoft Excel
• Extensive experience working in Collections
• Understanding of purchase order matching process preferred
• Highly developed organizational ability, strong attention to detail
• Ability to work independently and handle multiple tasks without losing focus
• Superior customer service skills
• Ability to communicate effectively with shop managers, employees and vendors to clarify procedures and processes