Collections Specialist - ZenBusiness Inc.
Austin, TX
About the Job
Who We Are
We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance.
We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.
If the idea of helping people and working with a genuinely caring, supportive team excites you, then you've come to the right place.
The Role
ZenBusiness is seeking an experienced Collections Specialist professional that has a passion for delivering friendly, timely, and knowledgeable customer interactions about our products and services. You'll need to be an active listener to understand the customers' needs and then offer the appropriate solution for each situation. The successful candidate for this role will be able to quickly gain a broad understanding of the ZenBusiness products and services. While we are based in Austin, Texas we are a fully remote company.
This position will report to the Manager, Customer Success and is remote.
Responsibilities
- Working with client both via phone (both inbound and outbound) and email to collect and retain client for ZenBusiness long term
- Knowledge of billing procedures and collection techniques
- Responsible for all refund request and determining if a refund is due for any and all clients that are requesting refunds
- Responsible for delinquent clients and deciding whether we keep them on the platform or cancel the clients
- Will also be responsible for all client leaving the platform and deciding whether or not to engage to offer solutions to stay
- Update customer information within Salesforce during and after each customer contact
- Stay updated on product knowledge and take initiative to expand industry knowledge
- Maintain Satisfaction Ratings based on criteria set by leadership
- Comfortable working with targets
- Patient and possess ability to manage stress well
- Strong negotiation and problem solving skills
- Excellent communication skills both written and oral
Qualifications
- Minimum High School Diploma/GED required
- Minimum one (1) year of Customer Service or Tech Support experience in a contact center, legal, or other service environment
- History and Proven experience effectively prioritizing workload to meet objectives
- Experience with Salesforce or other CRM applications
- Excellent interpersonal communication skills
- Be comfortable with change and uncertainty in a fast-paced environment
Bonus Qualifications
- Sales experience
- Mac OS knowledge
- Experience with Google File Stream, Docs, Sheets, and Adobe DC
Remote Culture.A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.
Let's stay connected! We believe in staying connected, and we have a weekly "All Hands" meeting every week. We also have a social committee that hosts frequent events. We've held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more!
Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.
Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.
Please check out our careers' page to learn more about our culture, benefits, and open opportunities.
*applicable to in-office employees
