Collections Specialist - AIRGAS USA, LLC
Cleveland, OH
About the Job
R10053315 Collections Specialist (Open)
Location:
Independence, OH - Rockside Woods Blvd - Management - North BSC
How will you CONTRIBUTE and GROW?
- Position located in Independence, Ohio!
- Monday through Friday work schedule
- Workplace flexibility (hybrid: in-office/remote) and great team environment
- Opportunity for career growth!
The Collection Specialist is responsible for assisting with safeguarding the assets of Airgas's North Division by maintaining a healthy accounts receivable position for all accounts assigned. The Collection Specialist reviews and researches account issues to assure that proper steps are taken each day to protect Airgas's interests in receivables assets and to further reduce the risk of bad debt write off.
In Particular you will
- Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
- Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause.
- Works collaboratively with Cash Applications, Dispute Management and Special Handling to resolve unpaid cash and non-payment issues as well as customer-related disputes. Initiates reviews and recommendations with Field Sales & Collection management as to whether final demand notices & outside collections should be initiated.
- Maintains quality relationships with branch managers, account managers and area sales managers. Involves regional managers when possible and keep them informed of issues.
________________________Are you a MATCH?
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
- A positive approach and willingness to learn coupled with the ability to work in a team environment.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
- Ability to deal with difficult situations in a diplomatic and professional manner.
- Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
- Proficient in Google suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
- High School Diploma/GED required.
- Associates/Bachelor's degree preferred.
________________________
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and conside
Location:
Independence, OH - Rockside Woods Blvd - Management - North BSC
How will you CONTRIBUTE and GROW?
- Position located in Independence, Ohio!
- Monday through Friday work schedule
- Workplace flexibility (hybrid: in-office/remote) and great team environment
- Opportunity for career growth!
The Collection Specialist is responsible for assisting with safeguarding the assets of Airgas's North Division by maintaining a healthy accounts receivable position for all accounts assigned. The Collection Specialist reviews and researches account issues to assure that proper steps are taken each day to protect Airgas's interests in receivables assets and to further reduce the risk of bad debt write off.
In Particular you will
- Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
- Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause.
- Works collaboratively with Cash Applications, Dispute Management and Special Handling to resolve unpaid cash and non-payment issues as well as customer-related disputes. Initiates reviews and recommendations with Field Sales & Collection management as to whether final demand notices & outside collections should be initiated.
- Maintains quality relationships with branch managers, account managers and area sales managers. Involves regional managers when possible and keep them informed of issues.
________________________Are you a MATCH?
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
- A positive approach and willingness to learn coupled with the ability to work in a team environment.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
- Ability to deal with difficult situations in a diplomatic and professional manner.
- Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
- Proficient in Google suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
- High School Diploma/GED required.
- Associates/Bachelor's degree preferred.
________________________
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and conside
Source : AIRGAS USA, LLC
