Collections Specialist - Intertek USA Inc

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

Here's What You'll Do On The Job As A Collections Specialist:

• Takes responsibility for the collection's activities for a portfolio of key retained customers.
• Takes responsibility for the resolution of assigned customer disputes and collections related issues.
• Supports the O2C process lead with onshore O2C activities and SSC initiatives as required.
• Takes ownership for a portfolio of key customer accounts and resolves outstanding debt issues.
• Analyzes customer account balances in accordance with Intertek policy.
• Reviews collections outstanding and sets collection workflow to align with managers set targets.
• Contacts customers in line with customer credit and collections policies to determine if the debt is collectable, identifying invoice disputes and requesting payment of outstanding invoices both overdue and to be due.
• Views, requests, and sends electronic copy invoices where required.
• Prompts and directs customers to make payments through appropriate payment route.
• Records collections activity information in Collections Workflow System including collection call/e-mail details, promise to pay (for performance, target, and cash forecasting), dispute details, general requests and enquires.
• Provides collections status management reports at agreed upon intervals.
• Acts as a liaison with divisional personnel regarding customer disputes and issues.
• Collects debts which are "in default" following legal action by Intertek.
• Resolves escalated deductions issues internally were identified as key point of contact.

Here's What It Take To Be Successful

• Proficient with Microsoft Office, Excel, and Outlook
• Extensive knowledge of the debt/payments collection process.
• Strong customer service and negotiation skills. Capable of using basic time management techniques to organize own work and delivery to deadlines.
• Skilled in solving practical problems independently while completing tasks or projects.
• Learns activities/tasks associated with own role in developing an expertise in O2C and collections processes.
• Effective written and oral communication skills.
• 5+ years of customer collections experience.
• Experience of collection on sensitive customer accounts and able to demonstrate excellent customer service experience.
• Experience of coordinating and controlling activity across numerous locations and employee levels.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

What we have to offer:

When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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CA-CL1Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.