Collections Specialist - Virtual Company
Erlanger, KY 41018
About the Job
Overview:
We are looking for a motivated Collections Specialist to join our team in Erlanger, KY (hybrid office/remote). The candidate must possess a strong work ethic and the ability to timely and effectively communicate with their colleagues and customers. They will be responsible for communicating directly with our customers to collect and resolve outstanding balances. This role requires high level customer service skills, attention to detail, patience, and diligence. The ideal candidate will have previous experience in either a Collections or Customer Service role (that required outbound and/or inbound phone and email communication).
Responsibilities and Duties:
Contact clients via both phone and email to collect outstanding receivables balances
Track and monitor assigned accounts to identify past due invoices
Investigate and resolve discrepancies
Locate and update telephone numbers and email address if not readily available
Update status of accounts in fulfillment system/database daily
Review and recommend accounts for bad debt write offs, 3rd party outsourcing and resolution
Minimum Requirements:
Two years Collection and AR experience or Customer Service experience
Critical skills:
Computer proficiency in Microsoft Office, emphasis in Excel spreadsheets
Working knowledge of Credit/Collection policies and practices
JOB DESCRIPTION
Overview:
We are looking for a motivated Collections Specialist to join our team in Erlanger, KY (hybrid office/remote). The candidate must possess a strong work ethic and the ability to timely and effectively communicate with their colleagues and customers. They will be responsible for communicating directly with our customers to collect and resolve outstanding balances. This role requires high level customer service skills, attention to detail, patience, and diligence. The ideal candidate will have previous experience in either a Collections or Customer Service role (that required outbound and/or inbound phone and email communication).
Responsibilities and Duties:
Contact clients via both phone and email to collect outstanding receivables balances
Track and monitor assigned accounts to identify past due invoices
Investigate and resolve discrepancies
Locate and update telephone numbers and email address if not readily available
Update status of accounts in fulfillment system/database daily
Review and recommend accounts for bad debt write offs, 3rd party outsourcing and resolution
Minimum Requirements:
Two years Collection and AR experience or Customer Service experience
Critical skills:
Computer proficiency in Microsoft Office, emphasis in Excel spreadsheets
Working knowledge of Credit/Collection policies and practices
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
