Collections Specialist - Robert Half

Description We are offering a contract to hire employment opportunity for a Collections Specialist in Federal Way, Washington. This role operates within the loan services industry and necessitates working entirely on-site. The Collections Specialist will be tasked with managing member solutions, primarily concerning loan collections and customer service. Responsibilities: - Engage in communication with members who have availed a loan but have not made a payment yet. - Devise solutions for members to help them fulfill their payment obligations. - Handle both incoming and outgoing calls to members on a daily basis. - Act as a financial advisor, providing guidance to members on their financial commitments. - Assist with processing payments from members to ensure timely collection. - Maintain a strong sense of responsibility and the ability to de-escalate situations when necessary. - Execute ACH/wire transfers as part of the payment process. - Ensure members are making payments on time and take appropriate action if not. - Utilize skills in Collection Processes, Consumer Lending, Banking & Finance Law, and Payment Processing to ensure smooth operations. - Provide exceptional customer service, drawing on experience in the banking, finance, or lending industry. Requirements - Proven experience in Collection Processes and Consumer Collections - Exceptional Customer Service skills - Ability to Resolve Customer Service issues efficiently - Familiarity with Consumer Lending, Mortgage Lending, and Consumer Finance - Knowledge of Banking & Finance Law - Proficiency in Payment Processing - Strong interpersonal and communication skills - Ability to work independently and as part of a team - High level of professionalism and ethical standards - Proficient in relevant computer applications and software - Excellent time management skills and the ability to prioritize work - Attention to detail and problem-solving skills - Strong organizational skills with the ability to multi-task. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .