Collections Specialist - CornerStone Staffing

CornerStone Staffing is currently recruiting forCollections Specialistfor a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Id:147018

Job Title: Late State Collections Specialist

Pay:$18.00 - $20.00/ BOE

Schedule:Monday through Friday - 10a-7p (Hybrid Tues and Thur onsite)

**Must be flexible to be in office additional days when required

Training Schedule: 8a-5 and then nesting onsite until production expectations are met and then granted hybrid schedule.

Responsibilities:

• Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.

• Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.

• Work with the customer and their Insurance Company to obtain the payoff of the vehicle.

• Negotiate the amount paid out by the Insurance Company if necessary.

• Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.

• Process customer, attorney and trustee requests as they relate to bankruptcy by:

• Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.

• Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.

• Properly code accounts with the appropriate bankruptcy status in a timely manner.

• Manage a queue of assigned accounts

• Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected.

• Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.

• Work with the family members and/or estate to verify and process options relating to a deceased customer s account.

• Maintain corporate standards and compliance requirements.

Requirements:

• 1-2 years experience in late stage collections environment.

• The candidate must possess the ability to work both independently and within a team environment.

• High attention to detail

• H.S. diploma or GED required. Bachelor s Degree is preferred

• Previous Insurance claim and/or Bankruptcy experience is a plus

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

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