Collections Specialist IV - Job Coach - JPMorgan Chase Bank, N.A.
Tempe, AZ 85280
About the Job
As a Risk Mitigation Specialist within the Auto Recovery, Business and Specialty Operations (ARBSO) group, you will play a crucial role in ensuring compliance and mitigating risks across our teams. You will support various projects and production reports, helping to maintain appropriate risk controls and support our departments effectively. Your work will involve updating procedures, analyzing data, and identifying gaps to ensure we meet all state, legal, and reputational requirements. You will communicate effectively across all levels of the firm, providing feedback, coaching, and development to associates and leadership. Join us to make a significant impact and grow your career in a supportive and innovative environment.
Job Responsibilities
- Work with all levels of leadership
- Communicate effectively with other lines of business
- Operate independently with minimal oversight
- Meet strict deadlines
- Maintain strong organizational skills
- Provide ad hoc training
- Assist leadership as needed
- Ensure department procedures are adhered to and submit modifications timely
- Generate various daily, weekly, and monthly reports
- Track and report weekly and monthly forecasts
- Identify potential risks and react immediately with resolutions
Required Qualifications, Capabilities, and Skills
- Extensive knowledge of collection techniques for both open and charged-off accounts for Auto
- Self-motivated with the ability to meet deadlines
- Excellent organizational and time management skills
- Strong problem-solving, negotiating, and decision-making skills
- Previous experience in handling unique/specialized accounts
- Experience with ICAF, ALS, VLS, and Recovery One systems
- Past or previous auto and student loan experience
- Excellent communication and listening skills
- Ability to multi-task effectively
- Ability to identify and mitigate risk and escalate appropriately
- Ability to work independently on complex matters
Work Schedule
- Specific schedule information will be provided by the Recruiter.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
