Collections Specialist - Robert Half

Description We are currently seeking a diligent and experienced Collections Specialist for one of our clients. In this role, you will be responsible for the initiation and resolution of overdue debts, in a professional and reliable manner, whilst ensuring all company policies and procedures are adhered to. Requirements Responsibilities: + Monitor accounts to identify outstanding debts. + Investigate historical data for each debt or bill. + Find and contact clients to ask about their overdue payments. + Take actions to encourage timely debt payments. + Process payments and refunds. + Resolve billing and customer credit issues. + Update account status records and collection efforts. + Report on collection activity and accounts receivable status. + Negotiate payment plans with clients. Requirements: + Proven experience as a Collection Specialist or similar role. + Knowledge of billing procedures and collection techniques (e.g. skip tracing). + Familiarity with laws related to debt collection (e.g. FDCPA) + Proficient in MS Office and comfortable with database software. + Basic understanding of consumer credit principles. + Exceptional interpersonal and negotiation skills. + Keen attention to detail with the ability to identify errors or inconsistencies. + High school diploma; Associate's/Bachelor's degree is a plus. Preferred Skills: + Experience using collections software. + Knowledge of the industry-specific collections process Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .