Come Be Part of a Mission that Matters!

Neogen’s Collection department is looking for an experienced Collection Specialist to monitor past due accounts and take necessary action to collect through email and phone communication while focusing on customer retention as well as capable of handling multiple accounts per day.

Essential Duties and Responsibilities:

• Monitor past due accounts and take necessary action to collect through email and phone communication.  
• Maintain customer contact notes.  
• Follow up with customers on broken payment arrangements. 
• Contact customers regarding deductions. Follow up on unresolved deductions. 
• Reconcile customer’s accounts and answer questions regarding payment application.   
• Interact with Customer Service and Sales to resolve customer discrepancies. 
• Prepare and participate in monthly Accounts Receivable Reviews with Sales Directors and Accounting Manager. 
• Assist the sales staff and management with account information as requested.
• Additional duties as assigned by Supervisor

Education and Experience

•   High School diploma
• Minimum 1 year of related accounting experience, preferably with emphasis on accounts receivable and collections
• Customer Service Experience
• SAP Experience, preferred

Skills and Competencies:

• Cultural Savvy: Demonstrates and lives One Neogen Pillars of Trust; Openness, Honesty, Credibility, Respect and Service through all actions, behaviors, and communication.
• Communication: Communicates effectively through all necessary messaging and actively listens to others.           
• Leading Others: Leads by example and creates culture of trust through teamwork.          
• Decision Making and Problem Solving: Identifies information needed and makes timely decisions. Has knowledge needed to perform responsibilities.         
• Driving Performance: Drives performance through remaining focused, consistently showing up and timeliness, meeting productivity standards, thinking outside of the box and asking for help when needed.             
• Organizational Strategy: Understands their role and is actively curious as to how it fits within the organization.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.