Collections Specialist - PrideStaff

PrideStaff Financial is hiring!! We're looking for a Collections Specialist to join our team!

Collections Specialist wanted for an established and growing industrial equipment company in Livermore, CA. Customer service, communication, organization, and computer skills required. Great long term career potential. The right candidate must be up-beat, friendly, and energetic. Casual office environment. Hours are standard Monday through Friday 8:00 am to 5:00 pm. 
 


Responsibilities:

• Contact customers to secure payment on delinquent accounts
• Review and analyze account information to determine appropriate collection strategies
• Negotiate payment plans with customers to resolve outstanding balances
• Maintain accurate and up-to-date account records
• Provide excellent customer service while assisting with account reconciliation

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Knowledge, Skills, and Abilities:
• Good interpersonal skills and the ability to communicate effectively with different audiences.
• Intermediate to advanced phone skills; able to effectively relate via telephone to serve the needs of customers in an efficient and productive manner.
• Fluent in billing terminology used and referenced in the billing of services.
• Strong written and verbal communication.
• Ability to gracefully assist unhappy customers.
• Well-spoken and professional demeanor.
• Time management and organizational skills: prioritizing tasks, meeting deadlines, and staying organized.
• Problem-solving skills: Analyzing complex problems, developing creative solutions, and making sound decisions.
• Proficiency with Microsoft 365 (Microsoft Word/Excel/Outlook).

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Job Type: Full-time

 

Compensation / Pay Rate (Up to): $24.00 - $27.00 Per Hour