COLLECTIONS SPECIALIST - Gates, Hudson & Associates
Norfolk, VA
About the Job
Responsibilities:
- Provide customer service regarding collection issues, process resident refunds, process and review account adjustments, resolve resident account discrepancies and short payments.
- Responsible for maintaining resident accounts.
- Manager and audit delinquency rates.
- Responsible for weekly and monthly reporting.
- Manage monthly delinquency notices and reporting.
- Reconcile resident disputes regarding outstanding balances that are due.
- Bilingual (Spanish/English) required.
- Knowledge of collections and billings procedures.
- Experience with Yardi systems preferred.
- Accounts receiveable knowledge/experience preferred.
- Excellents customer service, verbal and written skills required.
Source : Gates, Hudson & Associates
