Collections Specialist - Hiregy
Odessa, FL 33556
About the Job
Job ID: 20101 - Collector (Special Account Representative)
Location: Odessa, 33556 - This position is onsite
Pay: $20/hr
Schedule: M-Th 10am-7pm, F 9am-6pm
Type: Direct hire
Job duties:
Nice to have:
Requirements:
Location: Odessa, 33556 - This position is onsite
Pay: $20/hr
Schedule: M-Th 10am-7pm, F 9am-6pm
Type: Direct hire
Job duties:
- Reviewing account information for previous communication and/or previously known payment objections prior to contact attempt
- Contact customers with past due accounts and attempt to either collect the past due payments or negotiate a suitable payment plan
- This process often requires reviewing the account information and/or asking probing questions of the consumer to better understand potential objections to payment
- Maintain accurate documentation of contacts, attempted contacts, payment arrangements and other pertinent information with delinquent account customers through our communication channels
- Leave messages for customers informing them of contact points via a mandated script
- Utilize a scripted opening when the right party is reached
- This includes identifying the customer, identifying, and asking for payment on the account
- Utilize payment options (credit cards, direct checks) and secure this information for future reference
- Process payments and submit account adjustments accordingly
- Utilize various skip tracing techniques and collection strategies to locate rights parties
- Utilize payment options (credit cards, direct checks) and secure this information for future reference
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have:
- Sales
- Financing industry experience (loans/credit cards)
Requirements:
- Must have relevant collections experience
- Must have knowledge of home and auto loan financing
- Demonstrated ability to accurately and efficiently multi-task and work in a fast-paced environment
- Proficient with Microsoft Outlook, Word and Excel
- High school diploma or equivalent required
- Background check required
Source : Hiregy
