Collections Supervisor - Heathrow, FL - JPMorgan Chase Bank, N.A.

Join our team as a Collections Supervisor, where you will have the opportunity to develop and manage a team of front-line specialists, achieving and reporting key performance metrics. This role offers a chance for career growth, skill development, and the opportunity to contribute to a dynamic team.

As a Collections Supervisor in Credit Card you will oversee a team of 18-20 employees within our Collections group. Your role involves partnering with customers to provide tailored solutions for past due credit card accounts, ensuring efficient management and resolution of outstanding balances. Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for past due credit card accounts.

Job responsibilities

• Develop and lead a team of front line dialer collections specialists.
• Lead by example and coach team members on key behaviors to drive results.
• Manage performance by setting clear expectations and providing regular feedback.
• Recruit, select, and retain top talent to ensure team effectiveness.
• Promote inclusion and diversity within the team and identify ways to support these initiatives.
• Resolve complex and escalated employee and customer issues promptly and effectively.
• Operate with urgency to meet deadlines and prioritize diverse workloads.
• Focus on delivering excellent customer service while aligning with organizational business goals and systems.
• Utilize conflict resolution skills to address team dynamics and challenges.
• Recommend and implement enhancements to improve service efficiency and effectiveness.
• Adhere to regulatory requirements and departmental procedures, with strong proficiency in data analysis and Microsoft Office tools.

Required qualifications, capabilities, and skills

• Minimum of two years management experience.
• Previous financial experience
• Must be willing to work in an environment that requires phone-based customer interaction
• Strong verbal and written communication skills
• Ability to influence internal and external business partners
• Relationship management
• Knowledge of professional discipline and applies knowledge to influence decisions
• High School Diploma or equivalent

Preferred qualifications, capabilities, and skills

• Collections experience
• Advanced proficiency with computer functions strongly
• Bachelor's Degree
• Experience managing in a collections call center environment
• Experience in a large department or group within an Operations function strongly

Work Schedule: Tuesday - Saturday 12pm - 9pm (Hybrid Schedule)
Training: First 90 Days ONSITE

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans