Collections Supervisor - Interstate Waste Services
Teaneck, NJ 7666
About the Job
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, and recently expanded our operations of transfer stations into Pennsylvania and Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Responsibilities:Job Description for Collections Supervisor
- Under the direction of the Corporate Credit Manager, monitors Accounts Receivable aging and identifies past due accounts.
- Supports team with escalated calls
- Run, approve or deny credit applications
- Assist in managing day to day operations of a collections call center environment.
- Making sure collectors adhere to company policy and procedures.
- Negotiating payment arrangements with delinquent customers and handling complex cases
- Responsible for collection calls on top revenue accounts.
- Responsible for projects and special tasks as assigned.
- Manage automated calls and text messages
- Create monthly statements, dunning letters
- Review and assess customer accounts for 3rd party collection agencies
- Process credit card, ACH payments
- Conduct agent call monitoring and evaluations. Provide constructive feedback and coaching.
- Create, update and review procedural manuals for department.
- Negotiates payment plans as needed.
- Research and processes charge backs, returns, and NSF items.
- Process write offs for AR Reserve monthly.
- Collaborate with the billing and sales teams for collections follow-up.
- Identify and solve problems in processes to bring concrete results.
- Develop alternative solutions and meet deadlines in a fast-paced environment.
- Prepare monthly reports and analysis on the status of credit and collection matters and meet with assigned partners to review and strategize.
- Other duties as assigned
Qualifications:
Qualifications:
- Supervisory experience with the ability to successfully manage and train staff
- 4-5 years of collections and customer service experience
- Strong communication and interpersonal skills, both written and verbal
- Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines
- Debt collections experience
- Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
Team leader to motivate, empower and inspire others.
Organizational and time management skills.
RECOMMENDED SKILLS
Accounts Receivable
cash application reconciliation
attention to detail
billing
communication
adaptability
microsoft word
microsoft excel
RETENSION Specialist
Additional Information:
IWS is committed to providing a world class work place to all employees. Each eligible employee receives a competitive total compensation package including, hourly pay based on experience and paid overtime, Medical, Dental, Vision, Life Insurance and more. Our employees also receive Paid Vacation, Holidays, and Personal Days.
We believe in providing the training and development you need to grow your career with IWS. Many of our Supervisors, Managers, and other leadership staff, started their careers as Helpers, Drivers, or Dispatchers.
IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Salary Range Minimum:USD $75,000.00/Yr.Salary Range Maximum:USD $85,000.00/Yr.