Collections Team Lead at Wesley Group
La Vergne, TN 37086
About the Job
JOB DESCRIPTION
Title: Collection Team Lead
Department: Finance
Reports to: Director of Accounts Receivable and Billing
Job Summary:
A Collection Team Lead plays a very important role in our company. The Collection Team Lead manages the day-to-day operations of the Collections Specialists and is responsible for tracking and achieving team collection goals.
Duties/Responsibilities:
Delivering exceptional customer service to Wesley Financial Group clients.
Calling clients to collect on past due balances.Oversees and directs the activities of the collection team to enhance collection efforts.
Negotiating payment plans to assist clients with settling past due balances.
Investigating billing errors and disputes and following up with clients.
Creating and implementing debt collection courses of action.
Researching client accounts to help reconcile payments received versus what is still open.
Assists Collections Specialists with questions and training.
Any other duties related to Collection Team Lead position as deemed necessary.
Required Skills/Abilities:
Customer Service experience
Strong leadership and people management skills
Excellent communication, negotiation, and interpersonal skills
Advanced analytical and problem-solving abilities
Experience with Excel/Google Sheets/G-SuiteAbility to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
Detail oriented with a high degree of accuracy
Experience with Netsuite or similar ERP system
Education and Experience:
5+ years of experience in collections or in a related finance role
Bachelors degree in Finance, Accounting or related field1-2 years of experience managing a team
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